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Hospitality / Customer Engagement Qualifications

Complete the following exercises to the best of your ability. You should try to complete all tasks fully. Please take your time and read each question completely.

This evaluation is not a test.
The information it gives us about your writing and math skills will help us plan support throughout the program. This information is confidential and will not be used for any other purpose and will remain the property of Target Training.

4. Calculate the following:

SITHIND003 Use hospitality skills effectively
SITHIND004 Work effectively in hospitality service

BSBCUS301 Deliver and monitor a service to customers
BSBCUS401 Co-ordinate implementation of customer service strategies