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Cert II and III Retail and Business Qualifications

Complete the following exercises to the best of your ability. You should try to complete all tasks fully. Please take your time and read each question completely.

This evaluation is not a test.
The information it gives us about your writing and math skills will help us plan support throughout the program. This information is confidential and will not be used for any other purpose and will remain the property of Target Training.

4. Calculate the following:

SIRXCEG001 Engage the Customer

1. What are 4 important ways to develop good customer service?

BSBWHS211 Contribute to health and safety of self and others.
BSBWHS311 Assist in maintaining workplace safety