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First Aid units of competency
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Home
About
Student info
Government Funding
Online learning
How to Enrol
Download Enrolment
Online Enrolment
Pre Training Assessment
Hospitality Qualifications
Hospitality / Customer Engagement Qualifications
Hospitality Qualifications Beverage skills
First Aid units of competency
Childcare and First Aid Qualifications
Certificate IV Leadership & Management/Small Business/Retail/Business Sales Qualifications
Certificate III & IV in Entrepreneurship & New Business/Certificate IV Retail Management
Cert II and III Retail and Business Qualifications
Leadership & Management skillset
Certificate IV and Diploma Business and Leadership & Management Qualifications
Cert IV and Diploma Business, Finance & Management Qualifications
Learning Pathways
Resources
Elearning
Courses
Business
Leadership & Management
Child Care & Aged Care
Retail & Hospitality
Finance
Short Courses
Contact Us
Hospitality / Customer Engagement Qualifications
Target Training
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Hospitality / Customer Engagement Qualifications
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PRE TRAINING ASSESSMENT
Hospitality / Customer Engagement Qualifications
*Student Name
Employer
Work Site
Instructions:
Complete the following exercises to the best of your ability. You should try to complete all tasks fully. Please take your time and read each question completely.
This evaluation is not a test.
The information it gives us about your writing and math skills will help us plan support throughout the program. This information is confidential and will not be used for any other purpose and will remain the property of Target Training.
1. Look at the group of words below. Arrange these words in alphabetical order.
Sun Shop Stop Strong Some Spot
2. Select each incorrectly spelt word:
Mondey
Bus
Pensil
Shoes
Food
Phone
Cleen
House
Play
Tecnical
3. Write a short paragraph about why you are interested in doing this course?
4. Calculate the following:
a)
17+94+56
b)
117-99
c)
12 * 8
d)
108 / 9
e)
$0.07+ $0.95+$119.00
SITHIND003 Use hospitality skills effectively
SITHIND004 Work effectively in hospitality service
1. How do you locate key information on products / services in a hospitality workplace?
2. What is a procedure you would follow to process a customer request?
BSBCUS301 Deliver and monitor a service to customers
BSBCUS401 Co-ordinate implementation of customer service strategies
1. What appropriate forms of communication are you familiar with, in order to address customer needs?
2. How do you gain information from customers regarding their wants and needs?
I agree that this assessment I am submitting is my own work and completed on my own.
*Name
*Date
Submit
