BSB50420 – Diploma of Leadership & Management


This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

Preferred pathways into this qualification include:

  • BSB42015 Certificate IV in Leadership and Management or other relevant qualification such as BSB40520 Certificate IV in Business OR
  • with vocational experience but without formal supervision or management qualification.

Job roles and titles vary across different industry sectors. At the completion of this qualification, individuals will be able to manage in a wide range of organisational and industry contexts. Some job titles may include:

  • Project Officer
  • Personal Assistant
  • Executive Officer
  • Office Manager
  • Program Coordinator
  • Program Consultant
  • Team Leader
  • Administrator

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: executive office and program consultant/coordinator

If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units. Processes for recognition include:

  • Credit transfer
  • Mutual recognition
  • Recognition by assessment

Gain the skills required to:

  • Leading, planning & supervising the performance of team members to develop team cohesion & to foster innovative work practices.
  • Accessing and assessing information for accuracy and relevance
  • Obtaining feedback from colleagues and clients
  • Communicating with business contacts to promote the goals and objectives of the business
  • Instigating new or different work practices to improve productivity or service delivery
  • Prioritising tasks
  • Developing strategies for minimizing risk
  • Identifying networking opportunities and developing operational strategies to ensure the viability of the business.
  • Allocating work time to meet time and budget constraints
  • Systematically identifying learning and development needs
  • Participating in professional networks and associations to obtain and maintain personal knowledge and skills
  • Using business technology to access, organize and monitor information.
  • Developing plans and schedules

The Diploma program is typically delivered over a minimum 12 month period using a blend of on and off the job approaches. For group arrangements, we combine workshop sessions with self-directed reading, summative assessment projects and research activities that combined the volume of learning is at least 405 hours for total volume of learning as appropriate for Diploma level. The qualifications can be fast-tracked, depending on current competencies of learner as well as their available time in completing the requirements. For learners completing the qualification via traineeship arrangements, we recommend a minimum of 24 hours of face-to-face group training sessions for Diploma level.  In this way learners can learn from each other while being guided by the experienced facilitator.

This qualification can be completed via any of these pathways as follows. We offer flexibility with this qualification.

If you have skills and experience to meet all the competencies of any unit/s, and can demonstrate/document that competency, then you may apply for RPL (recognise prior learning). Please contact our office for more details of this assessment-only process and an application form. Learners should allow 125 hours to complete the qualification in this format; however, this is assuming that you are able to provide sufficient and current evidence.

There may be a number of people in your organisation that can come together for a series of training sessions in your workplace, or an agreed alternate location. We have a 12 session ideal structure for Diploma however the amount of time face-to- face can be discussed and agreed depending on the current competencies of the participants and viability of them coming together. This involves a combination of summative and formative assessments that include research, written tasks and demonstration activities.

It may not be possible or preferential to co-ordinate face-to-face sessions so we can also assist you through the qualification via post, email and phone support. Learners should allow up to 405 hours for total volume of learning regardless.

You may prefer a combination of face-to-face sessions supported by email support and telephone conferencing. We can structure a program by incorporating all of these options.


To achieve this qualification, 12 units must be completed, comprising 6 core units and 6 elective units. A minimum of 4 electives must be selected from the list below. Up to 2 electives may be selected from any other Certificate IV or Diploma qualification offered by Target Training.

Core Units
BSBCMM511            Communicate with influence
BSBCRT511             Develop critical thinking in others
BSBPEF502              Develop and use emotional intelligence
BSBOPS502              Manage business operational plans
BSBLDR523              Lead and manage effective workplace relationships
BSBTWK502             Manage team effectiveness
Elective Units
BSBFIN501               Manage budgets and financial plans
BSBINS501               Implement information and knowledge management systems
BSBLDR522              Manage people performance
BSBOPS501              Manage business resources
BSBOPS505              Manage organisational customer service
BSBPEF501               Manage personal and professional development
BSBSUS511              Develop workplace policy and procedures for sustainability
BSBSTR501               Establish innovative work environments
BSBSTR502               Facilitate continuous improvement
BSBTWK401              Build and maintain business relationships
BSBWHS521              Ensure a safe workplace for a work area

Here is a selection of units below. For more information on other units please contact us.


BSBCMM511 – Communicate with influence

  1. Identify communication requirements
  2. Negotiate to achieve agreed outcome
  3. Participate in and lead meetings
  4. Make presentations


BSBCRT511 – Develop critical thinking in others

  1. Assess individual and team critical and creative thinking skills
  2. Establish an environment that encourages the application of critical and creative thinking
  3. Monitor and improve thinking practices


BSBPEF502 – Develop and use emotional intelligence

  1. Prepare to develop emotional intelligence
  2. Develop emotional intelligence
  3. Promote development of emotional intelligence in others

BSBOPS502  – Manage business operational plans

  1. Establish operational plan
  2. Manage resource acquisition
  3. Monitor and review operational performance


BSBLDR523 – Lead and manage effective workplace relationships

  1. Establish effective workplace relationship processes
  2. Manage effective workplace relationships
  3. Review management of workplace relationships


BSBTWK502 – Manage team effectiveness

  1. Establish team performance plan
  2. Develop and facilitate team cohesion
  3. Facilitate teamwork
  4. Liaise with stakeholders






BSBINS501 – Implement information and knowledge management systems

  1. Implement use of management system
  2. Organise learning to use management systems
  3. Review use of management system


BSBFIN501 – Manage budgets and financial plans

  1. Plan financial management approaches
  2. Implement  and monitor financial management plans
  3. Review and evaluate financial management plans


BSBLDR522  – Manage people performance

  1. Allocate work
  2. Assess performance
  3. Provide feedback
  4. Manage follow up


BSBOPS501 – Manage business resources

  1. Analyse resource requirements
  2. Develop resource plans
  3. Allocate resources
  4. Review and report on resource usage


BSBOPS505 – Manage organisational customer service

  1. Establish customer requirements
  2. Deliver quality products and services
  3. Evaluate customer service



BSBPEF501 – Manage personal and professional development

  1. Manage work goal development
  2. Facilitate achievement of work priorities
  3. Document and maintain professional competence


BSBSTR501 – Establish innovative work environments

  1. Establish work practices
  2. Create an innovative environment
  3. Implement innovative work environment
  4. Share and evaluate innovative ideas and work environment



BSBSTR502 – Facilitate continuous improvement

  1. Establish systems and processes
  2. Monitor and adjust performance strategies
  3. Manage opportunities for further improvement




BSBSUS511 – Develop workplace policy and procedures for sustainability

  1. Prepare workplace sustainability policies
  2. Implement workplace sustainability policies
  3. Review implementation of workplace sustainability policies



BSBTWK401 – Build and maintain business relationships

  1. Establish business relationships
  2. Maintain business relationships
  3. Build and improve business relationships


BSBWHS521 – Ensure a safe workplace

  1. Establish a WHS management system in a work area
  2. Establish and maintain effective and compliant participation arrangements for managing WHS in a work area
  3. Establish and maintain procedures for effectively identifying hazards, and assessing and controlling risks in a work area
  4. Evaluate and maintain a work area WHS management system



BSBLDR602 – Provide leadership across the organisation

  1. Communicate organisational mission and goals
  2. Influence groups and individuals
  3. Build and support teams
  4. Demonstrate personal and professional competence


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