BSB50120 – Diploma of Business



Offering Specialisations in Leadership, Organisational Development and Business Development


There are no pre-requisites for this qualification.
Preferred pathways into this qualification include:

  • BSB40120 Certificate IV in Business or other relevant qualification Or
  • with vocational experience in a range of work environments in senior
    support roles but without a qualification.

Job roles and titles vary across different industry sectors. At the completion of this qualification, individuals will be able to manage in a wide range of
organisational and industry contexts. Some job titles may include:

  • Project Officer
  • Personal Assistant
  • Executive Officer
  • Office Manager
  • Program Coordinator
  • Program Consultant
  • Team Leader
  • Administrator


Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: executive office and program consultant/coordinator.


If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units. Processes for recognition include:

  • Credit transfer
  • Mutual recognition
  • Recognition by assessment

Gain the skills required to:

  • conducting research to collect and analyse information in a range of reports
  • encouraging creative and innovative workplace solutions
  • consulting with others to develop a range of plans and reports
  • managing, fostering and facilitating change
  • liaising with stakeholders and promoting participative workplace arrangements
  • identifying new and emerging opportunities for the business and
    developing strategies to capitalise on them
  • contributing to the development of other team members
  • developing systems that are flexible and responsive to changing
  • providing feedback on team performance to colleagues and managers
  • planning for contingencies and performance of staff and systems
  • applying risk management processes to business operations
  • assisting others to acquire new knowledge and skills to improve team
    and individual performance
  • dealing with contingencies
  • managing own time and priorities


The Diploma program is typically delivered over a minimum 12 month period using a blend of on and off the job approaches.  We combine group learning sessions with self-directed reading, summative assessment projects and research activities that combined we have allowed up to 600 hours for total volume of learning at Diploma level.  The qualifications can be fast-tracked, depending on current competencies of learner as well as their available time in completing the requirements.  For learners completing the qualification via traineeship arrangements, we recommend a minimum of 36 hours of face-to-face group training sessions for Diploma level (12 units x 3 hours each). In this way learners can learn from each other while being guided by the experienced facilitator.




This qualification can be completed via any of these pathways as follows. We offer flexibility with this qualification.



If you have skills and experience to meet all the competencies of any unit/s, and can demonstrate/document that competency, then you may apply for RPL (recognise prior learning).  Please contact our office for more details of this assessment-only process and an application form. Learners should allow 600 hours to complete the qualification in this format regardless; however, this is assuming that they are able to provide sufficient and current evidence.



There may be a number of people in your organisation that can come together for a series of training sessions in your workplace, or an agreed alternate location. We have an 12 session ideal structure for Diploma however the amount of time face-to-face can be discussed and agreed depending on the current competencies of the participants and viability of them coming together.  This involves a combination of summative and formative assessments that include research, written tasks and demonstration activities.



It may not be possible or preferential to co-ordinate face-to-face sessions so we can also assist you through the qualification via post, email and phone support. Learners should allow up to 600 hours regardless.



You may prefer a combination of face-to-face sessions supported by email support and telephone conferencing.   We can structure a program by incorporating all of these options.



To achieve a Diploma of Business, 12 units must be completed, including 5 elective units from the list below. At least 2 electives may be chosen from any other Certificate IV or Diploma qualification offered by Target Training.


To specialise and therefore graduate with any of:

BSB50120 Diploma of Business (Leadership)

BSB50120 Diploma of Business (Organisational Development)

BSB50120 Diploma of Business (Business Development)

You must choose all 4 electives from that specialisation, then 1 from any other specialisation or elsewhere as offered by Target Training at Cert IV or Diploma level.

Required Units
BSBCRT511 Develop critical thinking in others
BSBFIN501 Manage budgets and financial plans
BSBOPS501 Manage business resources
BSBOPS502 Manage business operational plans
BSBPMG430 Undertake project work
BSBSUS511 Develop workplace policies and procedures for sustainability
BSBXCM501 Lead communication in the workplace
Elective Units – Leadership Specialisation
BSBLDR522                        Manage people performance
BSBLDR523 Lead and manage effective workplace relationships
BSBPEF501 Manage personal and professional development
BSBTWK502 Manage team effectiveness
Elective Units – Organisational Development Specialisation
BSBLDR601 Lead and manage organisational change
BSBPEF502 Develop and use emotional intelligence
BSBSTR501 Establish innovative work environments
BSBSTR502 Facilitate continuous improvement
Elective Units – Business Development Specialisation
BSBMKG541                      Identify and evaluate marketing opportunities
BSBOPS404                       Implement customer service strategies
BSBTWK401 Build and maintain business relationships
SIRXSLS004                       Drive sales results


Here is a selection of units below. For more information on other units please contact us.




BSBCRT511 Develop critical thinking in others

  1. Assess individual and team critical and creative thinking skills
  2. Establish an environment that encourages the application of critical and creative thinking
  3. Monitor and improve thinking practices


BSBFIN501         Manage budgets and financial plans

  1. Plan financial management approaches
  2. Implement  and monitor financial management plans
  3. Review and evaluate financial management plans


BSBOPS501 Manage business resources

  1. Analyse resource requirements
  2. Develop resource plans
  3. Allocate resources
  4. Review and report on resource usage


BSBOPS502 Manage business operational plans

  1. Establish operational plan
  2. Manage resource acquisition
  3. Monitor and review operational performance


BSBPMG430         Undertake project work

  1. Establish project parameters
  2. Develop project plan
  3. Administer and monitor project
  4. Finalise and review project


BSBSUS511        Develop workplace policy and procedures for sustainability

  1. Prepare workplace sustainability policies
  2. Implement workplace sustainability policies
  3. Review implementation of workplace sustainability policies



BSBXCM501                Lead communication in the workplace

  1. Establish communication protocols
  2. Co-ordinate effective communication
  3. Present and negotiate persuasively
  4. Review communication practices


BSBLDR522                Manage people performance

  1. Allocate work
  2. Assess performance
  3. Provide feedback
  4. Manage follow up


BSBLDR523                Lead and manage effective workplace relationships

  1. Establish effective workplace relationship processes
  2. Manage effective workplace relationships
  3. Review management of workplace relationships


BSBPEF501                 Manage personal and professional development

  1. Manage work goal development
  2. Facilitate achievement of work priorities
  3. Document and maintain professional competence

BSBTWK502                Manage team effectiveness

  1. Establish team performance plan
  2. Develop and facilitate team cohesion
  3. Facilitate teamwork
  4. Liaise with stakeholders


BSBLDR601                Lead and manage organisational change

  1. Develop change management strategy
  2. Implement change management strategy
  3. Evaluate change management strategy


BSBPEF502                 Develop and use emotional intelligence

  1. Prepare to develop emotional intelligence
  2. Develop emotional intelligence
  3. Promote development of emotional intelligence in others



BSBSTR501                Establish innovative work environments

  1. Establish work practices
  2. Create an innovative environment
  3. Implement innovative work environment
  4. Share and evaluate innovative ideas and work environment


BSBSTR502                Facilitate continuous improvement

  1. Establish systems and processes
  2. Monitor and adjust performance strategies
  3. Manage opportunities for further improvement


BSBMKG541               Identify and evaluate marketing opportunities

  1. Explore marketing opportunities
  2. Evaluate marketing opportunities
  3. Evaluate required changes to current operations


BSBOPS404                Implement customer service strategies

  1. Advise on customer service needs
  2. Support implementation of customer service strategies
  3. Evaluate and report on customer service


BSBTWK401 Build and maintain business relationships

  1. Establish business relationships
  2. Maintain business relationships
  3. Build and improve business relationships


BSBWHS521               Ensure a safe workplace

  1. Establish a WHS management system in a work area
  2. Establish and maintain effective and compliant participation arrangements for managing WHS in a work area
  3. Establish and maintain procedures for effectively identifying hazards, and assessing and controlling risks in a work area
  4. Evaluate and maintain a work area WHS management system



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