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SIR40316 CERTIFICATE IV IN RETAIL MANAGEMENT
The qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores, and quick service restaurants. Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.
To undertake this qualification, individuals must:
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
A number of career pathways are available to you typically with further study, such as Team Leader, Site/Department Manager, Store Manager or Area Manager.
If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units. Processes for recognition include:
Gain the skills required to:
This qualification can be completed via any of these pathways as follows. We offer flexibility with this qualification.
If you have skills and experience to meet all the competencies of any unit/s, and can demonstrate/document that competency, then you may apply for RPL(recognise prior learning). Please contact our office for more details of this assessment-only process and an application form. Learners should allow 600 hours for total volume of learning in this format, however, this is assuming that they are able to provide sufficient and current evidence.
GROUP SESSIONS (FOR CERT IV LEVEL)
There may be a number of people in your organisation that can come together for a series of training sessions in your workplace, or an agreed alternate location. We have a10 session ideal structure for Certificate IV however the amount of time face-to-face can be discussed and agreed depending on the current competencies of the participants and viability of them coming together. This involves a combination of summativeassessments that include research, written tasks and demonstration activities
It may not be possible or preferential to co-ordinate face-to-face sessions so we can also assist you through the qualification via post, email and phone support. Learners should allow up to 600 hours regardless. We combine group learning sessions with self-directed reading, summative assessment projects and research activities that combined we have allowed up to 600 hours for Certificate IV level. The qualifications can be fast-tracked, depending on current competencies of learner as well as their available time in completing the requirements.
You may prefer a combination of face-to-face sessions supported by email support and telephone conferencing. We can structure a program by incorporating all of these options.
For learners completing the qualification via traineeship arrangements, the duration and minimum hours could be longer if they are designed as entry level requirements for specific work functions. Shorter durations are typically built on existing skills and knowledge. We recommend a minimum of 22 hours of face-to-face group training sessions for Certificate IV (11 units x 2 hour workshops). In this way learners can learn from each other while being guided by the experienced facilitator.
COURSE STRUCTURE (Packaging Rules)
To achieve a Certificate IV in Retail Management, 11 units must be completed, including 7 core and 4 electives. A minimum of 2 electives must be selected from the list below and a maximum of 2 additional units can be selected from the list below or any relevant Target Training package.
|SIRRRTF002||Monitor retail store financials|
|SIRXCEG004||Create a customer centric culture|
|SIRXHRM002||Maintain employee relations|
|SIRXMGT002||Lead a frontline team|
|SIRXRSK002||Maintain store security|
|SIRXSLS003||Achieve sales results|
|SIRXWHS003||Maintain workplace safety|
|BSBCUS401||Co-ordinate implementation of customer service strategies|
|SIRXCHA001||Facilitate the change process|
|SIRRFSA001||Handle food safety in a retail environment|
|SIRXHRM001||Recruit, select and induct team members|
|BSBINN301||Promote innovation in a team environment|
|BSBMGT402||Implement operational plan|
|SIRXMKT003||Manage promotional activities|
|SIRRMER003||Co-ordinate visual merchandising activities|
|BSBSMB406||Manage small business finances|
Here is a selection of units below. For more information on other units please contact us.
SIRRRTF002 Monitor retail store financials
SIRXCEG004 Create a customer centric culture
SIRXHRM002 Maintain employee relations
SIRXMGT002 Lead a frontline team
SIRXRSK002 Maintain store security
SIRXSLS003 Achieve sales results
SIRXWHS003 Maintain workplace safety
BSBCUS401 Co-ordinate implementation of customer service strategies
SIRXCHA001 Facilitate the change process
CHCDIV001 Work with diverse people
SIRRFSA001 Handle food safety in a retail environment
SIRXHRM001 Recruit, select and induct team members
BSBINN301 Promote innovation in a team environment
BSBMGT402 Implement operational plan
SIRRINV002 Control Stock
SIRXMKT003 Manage promotional activities
SIRRMER003 Co-ordinate visual merchandising activities
BSBSMB406 Manage small business finances