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SIR40316 CERTIFICATE IV IN RETAIL MANAGEMENT
The qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores, and quick service restaurants. Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.
To undertake this qualification, individuals must:
- have achieved a Certificate III in Retail, OR
- have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- department manager
- customer service manager
- small business retail owner
- merchandise manager
- shift manager
A number of career pathways are available to you typically with further study, such as Team Leader, Site/Department Manager, Store Manager or Area Manager.
If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units. Processes for recognition include:
- Credit transfer
- Mutual recognition
- Recognition by assessment
Gain the skills required to:
- use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values
- participate in retail store teams, working independently to complete own tasks and also supporting other team members where appropriate
- demonstrate sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible
- look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role
- establish and communicate clear goals and deliverables for self and team members in the context of organisational objectives and the current store situation.
- understand how a personal job role fits into the context of the wider business values and directions.
- identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best.
- recognise and report faulty equipment and follow workplace health and safety procedures.