BSB40520 – Certificate IV in Leadership & Management



This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.  As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.  They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.



There is no formal entry requirement to enter in the qualification.

Under the traineeship program students will need to meet the Selection Criteria requirements to be eligible to enter into this course. Evidence of the student meeting the Selection Criteria will be collected as part of the Enrolment process.

  • 15 years or older
  • No longer at school
  • An Australian Citizen, permanent resident, or humanitarian VISA holder
  • Relevant prior training and/or employment
  • Current employment relevant to this qualification
  • Numeracy, literacy & language to be able to communicate at a confident level.



  • Existing workers who have at least 3 years’ experience and wish to upgrade their skills and knowledge into a new or existing industry sector
  • Existing workers who wish to move into a leadership and management role within their industry, and this qualification giving them the stepping stones to do so.
  • Existing workers who wish to have their current skills and knowledge recognised
  • Existing workers who wish to move into higher positions within their industry



Job roles and titles vary across different industry sectors. At the completion of this qualification, individuals will be able to manage in a front-line capacity in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession yet require skills or recognition in supervisory functions.


Employment opportunities relevant to this qualification may include Coordinator, Leading Hand, Supervisor, Team Leader.



A number of career pathways are available to you typically with further study, such as Team Leader or Site/Department Manager. Students attend to this course able to be:

  • in a frontline management role;
  • responsible for other staff and their workload;
  • managing their own work load;
  • responsible for some “senior” level work; and
  • able to initiate and have discretion in the use of resources.


If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units.  Processes for recognition include:

  • Credit transfer
  • Mutual recognition
  • Recognition by assessment


Gain the skills required to:

Ø Communicate with team members and management to ensure open communication channels and to clarify issues Ø Collect and manage information by using business technology such as computer programs and telecommunications
Ø Be a role model for team members Ø Develop risk management approaches
Ø Develop work objectives through consultation Ø Identify and develop work practices opportunities
Ø Prepare work plans and budgets Ø Prioritise tasks
Ø Support the introduction of change through coaching and mentoring colleagues and team members Ø Resolve conflict and disputes in the work team



The Certificate IV program is typically delivered over a minimum 12 month period using a blend of on and off the job approaches.  We combine group learning sessions with self-directed reading, summative assessment projects and research activities that combined the volume of learning is a minimum of 600 hours for total volume of learning at Certificate IV level.  The qualifications can be fast-tracked, depending on current competencies of the learner who has existing skills and experience.  Fast track means the learner can complete the qualification as early as 6 – 7 months depending on their existing skills and time in completing the requirements of the qualification. For learners completing the qualification via classroom/off the job arrangements, we have set a minimum of 24 hours of face-to-face group training sessions for Certificate IV level, ie. 12 units x 2 hour workshops. In this way learners can learn from each other while being guided by the experienced facilitator.



This qualification can be completed via any of these pathways as follows. We offer flexibility with this qualification.


RPL:  If you have skills and experience to meet all the competencies of any unit/s, and can demonstrate/document that competency, then you may apply for RPL (recognise prior learning).  Please contact our office for more details of this assessment-only process and an application form. Learners should allow 600 hours to complete the qualification in this format regardless. With sufficient and current evidence the learner may be able to complete in less hours.


Group sessions:  There may be a number of people in your organisation that can come together for a series of training sessions in your workplace, or an agreed alternate location. We have a 12 session structure Certificate IV in Leadership and Management, however the amount of time face-to-face can be discussed and agreed depending on the current competencies of the participants and viability of them coming together.  This involves a combination of summative and formative assessments that include research, written tasks and demonstration activities.



Flexible:  It may not be possible or preferential to co-ordinate face-to-face sessions so we can also assist you through the qualification via post, email and phone support. Learners should allow up to 600 hours regardless.


Blended Approach:  You may prefer a combination of face-to-face sessions supported by email support and telephone conferencing.   We can structure a program by incorporating all of these options.




Demonstration/Practical Skills – A range of observation techniques have been included in the assessment tools to help identify the students’ ability to demonstrate their competence against the performance criteria and assessment conditions. This gives the student the opportunity to demonstrate their skills applicable to their job role and workplace.


Written Questioning – The student will be asked to complete a series of written short answer questions based on their knowledge of the unit. Their assessor will ask them a series of verbal questions to confirm their written responses.  This usually occurs during an on-site observation/demonstration, where students explain their knowledge based on workplace application.


Written Project – A written assessment tool is provided to the student to gather evidence using a range of methods, these could include research and evidence gathering before documenting the project.  The project is normally scenario-based or specific to the learner’s workplace. In some cases, the student is required to collect a portfolio of evidence to demonstrate their competency against the relevant units.


Observation and Third Party Reports – a Third Party Report is provided to a supervisor or employer to gather evidence of the students’ competency on the job. This Report is then reviewed and signed off by the Assessor.


A language/literacy/numeracy test is carried out prior to commencement of your course to ensure that every student is capable of completing the course in which they have enrolled. The LLN test also helps us to identify those students who may need additional support during their learning journey.




RPL: There is an RPL fee of $250 plus GST per unit.


Group sessions: Two hour training sessions are $1200 plus GST for up to 20 people.  The cost of the qualification is $3400 per person.


Flexible Work Based: $3000 inclusive of all learning materials, assessment tasks, communication with trainer/assessor and issuing of qualification upon successful completion.



In the case of cancellations, Target Training will refund full amount paid if 14 days notice [before work is due to commence] is provided, otherwise a cancellation fee of $500.00 will apply.



Target Training offers a full money back guarantee on all services, if you are not fully satisfied.



This information is found in a separate document. Contact us for more details.



To achieve this qualification, 12 units must be completed, comprising 5 core units and 7 elective units. 4 electives must be selected from Group A, and 3 from Groups A or B. Up to 2 may be selected from any other Cert IV or Diploma qualification offered by Target Training.  If not listed below 1 elective unit may be chosen from a Certificate IV or Diploma qualification offered by Target Training.


Core Units
BSBLDR411               Demonstrate leadership in the workplace
BSBLDR413               Lead effective workplace relationships
BSBOPS402              Coordinate business operational plan
BSBXTW401              Lead and facilitate a team
BSBXCM401             Apply communication strategies in the workplace
Elective Units
Group A
BSBFIN401                Report on financial activity
BSBLDR412              Communicate effectively as a workplace leader
BSBLDR414              Lead team effectiveness
BSBOPS403              Apply business risk management processes
BSBPEF402             Develop personal work priorities
BSBSTR401              Promote innovation in team environments
BSBSTR502              Facilitate continuous improvement
BSBTWK401             Build and maintain business relationships
BSBWHS411              Implement and monitor WHS policies, procedures and programs
Group B
BSBINS501                 Implement information and knowledge management systems
BSBPEF502                Develop and use emotional intelligence
BSBPMG430              Undertake project work
BSBSTR501               Establish innovative work environments
BSBSUS511               Develop workplace policies and procedures for sustainability
SIRXCEG004             Create a customer-centric culture



Learning Outcomes

Here is a selection of units below. For more information on other units please contact us.




BSBLDR411 Demonstrate leadership in the workplace

  • Prepare to demonstrate leadership
  • Align behaviour with organisational values
  • Model leadership behaviour


BSBLDR413 Lead effective workplace relationships

  1. Prepare to lead workplace relationships
  2. Lead workplace relationships
  3. Review leadership

BSBOPS402 Coordinate business operational plans

  • Prepare to implement operational plan
  • Implement operational plan
  • Monitor operational performance
  • Review operations based on performance


BSBXTW401 Lead and facilitate a team

  1. Plan team outcomes
  2. Co-ordinate team and individuals
  3. Support team
  4. Monitor team performance


BSBXCM401 Apply communication strategies in the workplace

  1. Prepare for communication
  2. Use communication strategies to provide work instruction
  3. Facilitate workplace communication
  4. Monitor and support team communication




BSBFIN401 Report on financial activity

  1. Compile and analyse financial data
  2. Report general journal entries for balance day adjustments
  3. Prepare end of year financial reports


BSBLDR412 Communicate effectively as a workplace leader

  1. Prepare for communication
  2. Engage in communication
  3. Review communication


BSBLDR414 Lead team effectiveness

  1. Plan team outcomes
  2. Promote team cohesion
  3. Supervise team performance
  4. Liaise with management


BSBOPS403 Apply business risk management processes

  • Identify risks
  • Analyse and evaluate risks
  • Treat risks
  • Monitor and review effectiveness of risk treatments


BSBPEF402 Develop personal work priorities

  • Plan personal work schedule
  • Implement personal work schedule
  • Review personal priorities


BSBSTR401  Promote innovation in team environments

  1. Identify opportunities to maximise innovation
  2. Organise and agree on effective ways of working
  3. Support and guide colleagues to promote innovation
  4. Evaluate innovation ideas and promotion


BSBSTR502                Facilitate continuous improvement

  1. Establish systems and processes
  2. Monitor and adjust performance strategies
  3. Manage opportunities for further improvement


BSBXTW401 Lead and facilitate a team

  1. Plan team outcomes
  2. Co-ordinate team and individuals
  3. Support team
  4. Monitor team performance

BSBWHS411 Implement and monitor WHS policies, procedures and programs

  1. Provide information to work team about WHS policies and procedures
  2. Implement and monitor work team consultative arrangements for managing WHS
  3. Implement and monitor organisational procedures for providing WHS training to work team
  4. Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks
  5. Implement and monitor organisational procedures for maintaining WHS records


BSBINS501        Implement information and knowledge management systems

  1. Implement use of management system
  2. Organise learning to use management systems
  3. Review use of management system


BSBPEF502                 Develop and use emotional intelligence

  1. Prepare to develop emotional intelligence
  2. Develop emotional intelligence
  3. Promote development of emotional intelligence in others


BSBPMG430  Undertake project work

  1. Establish project parameters
  2. Develop project plan
  3. Administer and monitor project
  4. Finalise and review project


BSBSTR501                Establish innovative work environments

  1. Establish work practices
  2. Create an innovative environment
  3. Implement innovative work environment
  4. Share and evaluate innovative ideas and work environment


BSBSUS511        Develop workplace policy and procedures for sustainability

  1. Prepare workplace sustainability policies
  2. Implement workplace sustainability policies
  3. Review implementation of workplace sustainability policies


SIRXCEG004 Create a customer-centric culture

  1. Promote a customer focused culture
  2. Foster the customer culture
  3. Monitor and adjust customer service

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