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SIT40416 CERTIFICATE IV IN HOSPITALITY
This qualification reflects the role of skilled operators who use a broad range of hospitality skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many individuals have supervisory responsibilities and plan, monitor and evaluate the work of team members.
ENTRY REQUIREMENTS / EXISTING SKILLS & KNOWLEDGE
There are no formal pre-requisites for entry into this qualification. A minimum of 2 years experience in the Hospitality industry is preferred for this qualification. Some level of experience coordinating others is ideal. Under the traineeship program students will need to meet the Selection Criteria requirements to be eligible to enter into this course. Evidence of the student meeting the Selection Criteria will be collected as part of the Enrolment process.
- 15 years or older.
- An Australian Citizen, permanent resident, or humanitarian VISA holder.
- Relevant prior training and/or employment.
- Current employment relevant to this qualification.
- Numeracy, literacy & language to be able to communicate at a confident level.
TARGET CLIENT GROUP
- Existing workers who have at least 2 months experience in their existing job.
- Existing workers who have worked previously in other hospitality roles for another organisation.
- Existing workers who wish to have their current skills and knowledge recognised.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- food and beverage supervisor
- front office supervisor
- gaming supervisor.
- bar supervisor or team leader
- duty manager
- forecast analyst (accommodation services)
- housekeeping supervisor or team leader
- reservation analyst
- shift manager
A number of career pathways are available to you. It could lead you into a manager or department manager role in the food and beverage industry. You could also consider completing a Diploma of Hospitality.
If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units. Processes for recognition include:
- Credit transfer
- Mutual recognition
- Recognition by assessment
Gain these skills and more
- Providing briefings to operational staff; seeking feedback from colleagues and customers on operational and service issues.
- Proactively consulting with colleagues about ways to improve operational and service efficiency.
- Monitoring operational efficiency and service levels through close contact with day to day work operation.
- Develop strategies for improved cultural safety.
- Identifying and assessing operational and service issues, discussing and suggesting solutions with managers.
- Understanding legal compliance issues and providing advice to team members.
- Motivating and leading teams; providing instructions, support and coaching.
- Understanding the operating capability of, selecting and using equipment, computer systems, software and information systems that assist in hospitality sales and service activities.
- Anticipating and determining customer preferences and expectations to provide professional and personalised customer service experiences, managing team member and customer conflict sensitively, courteously and discreetly.
- Providing feedback to managers to inform future planning.
- Initiating short term action to resolve immediate operational or service problems.
- Being aware of opportunities to learn and participating in hospitality industry professional development activities.