BSB40120 – Certificate IV in Business



Offering Specialisations in Leadership, Business Administration and Business Operations


This qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.



There are no pre-requisites for this qualification.

Preferred pathways into this qualification include:

  • BSB30120 Certificate III in Business or other relevant qualification/s OR
  • With vocational experience assisting in a range of environments providing administrative or operational support to individuals and/or teams but without a formal business qualification.

Under the traineeship program students will need to meet the Selection Criteria requirements to be eligible to enter into this course. Evidence of the student meeting the Selection Criteria will be collected as part of the Enrolment process.

  • 15 years or older
  • No longer at school
  • An Australian Citizen, permanent resident, or humanitarian VISA holder
  • Relevant prior training and/or employment
  • Current employment relevant to this qualification
  • Numeracy, literacy & language to be able to communicate at a confident level.



Job roles and titles vary across different industry sectors. At the completion of this qualification, individuals will be able to manage in a wide range of organisational and industry contexts. Some job titles may include:


Ø  Accounts clerk Ø  Legal receptionist
Ø  E-business practitioner Ø  Customer service advisor
Ø  Office administration assistant Ø  Student services officer
Ø  Clerk Ø  Word processing operator
Ø  Medical receptionist



A number of career pathways are available to you typically with further study, such as office/site manager, administration supervisor and assistant to CEO roles.



If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units.  Processes for recognition include:

  • Credit transfer
  • Mutual recognition
  • Recognition by assessment


Gain the skills required to:


Ø Read, interpret, write and present reports Ø Work within own role to support team activities
Ø Use business technology to collect, analyse and provide information Ø Find,  analyse and interpret data which may be incomplete or have discrepancies
Ø Make decisions to complete tasks in a time efficient manner Ø Identify learning opportunities to improve work practices
Ø Contribute to strategic direction of enterprise Ø Organise resources, equipment and timelines
Ø Manage time to independently complete tasks and evaluate own performance and identify areas for improvement Ø Communicate with business contacts and team members to promote products and services, give and receive feedback and negotiate effectively to address conflicts
Ø Organise information relating to products and/or services into databases Ø Participate in professional networks and associations to obtain and maintain knowledge skills
Ø Support team members in developing skills and knowledge relating to products and services

Ø Plan for contingencies

Ø Use business technology such as internet and mobile phones to communicate with other people



The Certificate IV program is typically delivered over a 12 month period using a blend of on and off the job approaches.  We combine group learning sessions with self-directed reading, summative assessment projects and research activities that combined we have allowed up to 600 hours for total volume of learning at Certificate IV level.  The qualifications can be fast-tracked, depending on current competencies of learner as well as their available time in completing the requirements.  For learners completing the qualification via traineeship arrangements, we recommend a minimum 24 hours of face-to-face group training sessions for the Certificate IV in Business (12 sessions x 2 hours each). In this way learners can learn from each other while being guided by the experienced facilitator.



This qualification can be completed via any of these pathways as follows. We offer flexibility with this qualification.


RPL: If you have skills and experience to meet all the competencies of any unit/s, and can demonstrate/document that competency, then you may apply for RPL (recognise prior learning).  Please contact our office for more details of this assessment-only process and an application form. Learners should allow 600 hours to complete the qualification in this format regardless, however, this is assuming that they are able to provide sufficient and current evidence.


Group Sessions: There may be a number of people in your organisation that can come together for a series of training sessions in your workplace, or an agreed alternate location. We have a 12 session ideal structure for Certificate IV however the amount of time face-to-face can be discussed and agreed depending on the current competencies of the participants and viability of them coming together.  This involves a combination of summative and formative assessments that include research, written tasks and demonstration activities.


Flexible: It may not be possible or preferential to co-ordinate face-to-face sessions so we can also assist you through the qualification via post, email and phone support. Learners should allow up to 600 hours regardless.

Blended Approach: You may prefer a combination of face-to-face sessions supported by email support and telephone conferencing.   We can structure a program by incorporating all of these options.




Demonstration/Practical Skills – A range of observation techniques have been included in the assessment tools to help identify the students’ ability to demonstrate their competence against the performance criteria and assessment conditions. This gives the student the opportunity to demonstrate their skills applicable to their job role and workplace.


Written Questioning – The student will be asked to complete a series of written short answer questions based on their knowledge of the unit. Their assessor will ask them a series of verbal questions to confirm their written responses.  This usually occurs during an on-site observation/demonstration, where students explain their knowledge based on workplace application.


Written Project – A written assessment tool is provided to the student to gather evidence using a range of methods, these could include research and evidence gathering before documenting the project.  The project is normally scenario-based or specific to the learner’s workplace. In some cases, the student is required to collect a portfolio of evidence to demonstrate their competency against the relevant units.


Observation Reports – an Observation Report is conducted by our assessor. An ideal time is scheduled in the hospitality environment where the assessor can observe the student carrying out specific performance relevant to this qualification. Everything observed is then documented by the assessor on their report.


A language/literacy/numeracy test is carried out prior to commencement of your course to ensure that every student is capable of completing the course in which they have enrolled. The LLN test also helps us to identify those students who may need additional support during their learning journey.




RPL: There is an RPL fee of $250 plus GST per unit.


Group sessions: Two hour training sessions are $1200 plus GST for up to 20 people.  The cost of the qualification is $3400 per person.


Flexible Work Based: $3000 inclusive of all learning materials, assessment tasks, communication with trainer/assessor and issuing of qualification upon successful completion.



In the case of cancellations, Target Training will refund full amount paid if 14 days notice [before work is due to commence] is provided, otherwise a cancellation fee of $500.00 will apply.



Target Training offers a full money back guarantee on all services, if you are not fully satisfied.



This information is found in a separate document. Contact us for more details.



To achieve a Certificate IV in Business, 12 units must be completed including 4 electives that must be selected from the elective units listed below. Up to 2 units may be selected from any Certificate III, IV or Diploma qualification offered by Target Training.


To specialise and therefore graduate with any of:

BSB40120 Certificate IV in Business (Leadership)

BSB40120 Certificate IV in Business (Business Administration)

BSB40120 Certificate IV in Business (Business Operations),

you must choose all 4 electives from that specialisation

Required Units
BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace
BSBPEF402 Develop personal work priorities
BSBPEF502 Develop and use emotional intelligence
Leadership Specialisation Elective Units
BSBLDR411 Demonstrate leadership in the workplace
BSBPEF501 Manage personal and professional development
BSBSTR401 Promote innovation in team environments
BSBXTW401 Lead and facilitate a team
Business Administration Specialisation Elective Units
BSBOPS401 Coordinate business resources
BSBPMG430 Undertake project work
BSBTEC401 Design and produce complex text documents
BSBTEC402 Design and produce complex spreadsheets
Business Operations Specialisation Elective Units
BSBMKG433 Undertake marketing activities
BSBOPS402 Coordinate business operational plans
BSBOPS403 Apply business risk management processes
BSBSTR402 Implement continuous improvement



Here is a selection of units below. For more information on other units please contact us.




BSBCRT411 Apply critical thinking to work practices

  1. Establish role of critical thinking in workplace
  2. Lead critical thinking process
  3. Develop critical thinking mindset


BSBTEC404 Use digital technologies to collaborate in a work environment

  1. Review existing digital technology use in the business
  2. Identify opportunities to implement digital technologies for workplace collaboration
  3. Implement and use digital technologies to collaborate in the workplace

BSBTWK401 Build and maintain business relationships

  1. Establish business relationships
  2. Maintain business relationships
  3. Build and improve business relationships


BSBWHS411 Implement and monitor WHS policies, procedures and programs

  1. Provide information to work team about WHS policies and procedures
  2. Implement and monitor work team consultative arrangements for managing WHS
  3. Implement and monitor organisational procedures for providing WHS training to work team
  4. Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks
  5. Implement and monitor organisational procedures for maintaining WHS records


BSBWRT411 Write Complex Documents

  1. Plan complex document
  2. Draft complex document
  3. Finalise complex document


BSBXCM401 Apply communication strategies in the workplace

  1. Prepare for communication
  2. Use communication strategies to provide work instruction
  3. Facilitate workplace communication
  4. Monitor and support team communication


BSBPEF402 Develop personal work priorities

  • Plan personal work schedule
  • Implement personal work schedule
  • Review personal priorities


BSBPEF502                 Develop and use emotional intelligence

  1. Prepare to develop emotional intelligence
  2. Develop emotional intelligence
  3. Promote development of emotional intelligence in others


BSBLDR411 Demonstrate leadership in the workplace

  • Prepare to demonstrate leadership
  • Align behaviour with organisational values
  • Model leadership behaviour



BSBPEF501 Manage personal and professional development

  1. Manage work goal development
  2. Facilitate achievement of work priorities
  3. Document and maintain professional competence


BSBSTR401  Promote innovation in team environments

  1. Identify opportunities to maximise innovation
  2. Organise and agree on effective ways of working
  3. Support and guide colleagues to promote innovation
  4. Evaluate innovation ideas and promotion


BSBXTW401 Lead and facilitate a team

  1. Plan team outcomes
  2. Co-ordinate team and individuals
  3. Support team
  4. Monitor team performance


BSBOPS401 Coordinate business resources

  1. Establish required resources
  2. Acquire and allocate resources
  3. Evaluate resources allocation and usage
  4. Improve resource allocation and usage

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