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CERTIFICATE III IN RETAIL
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
There are no pre-requisites for this qualification. Individuals may enter SIR30216 Certificate III in Retail with limited or no vocational experience and without a relevant lower level qualification.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- Frontline retail team member
- Customer service team member
- Retail store second-in-charge
- Retail office team member
- Sales assistant
Individuals with this qualification are able to perform roles, such as:
- frontline communication in a retail environment
- assisting with customer difficulties
- building relationships and loyalty
- identifying and responding to security risks
- contributing to workplace health and safety
- working effectively with teams.
After achieving SIT30216 Certificate III in Retail, individuals could progress to a wide range of other qualifications in the retail and customer service industries.
If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units. Processes for recognition include:
- Credit transfer
- Mutual recognition
- Recognition by assessment