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SIR30216
CERTIFICATE III IN RETAIL
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
ENTRY REQUIREMENTS
There are no pre-requisites for this qualification. Individuals may enter SIR30216 Certificate III in Retail with limited or no vocational experience and without a relevant lower level qualification.
OCCUPATIONAL NAMES
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
EMPLOYMENT OPPORTUNITIES
Individuals with this qualification are able to perform roles, such as:
CAREER PATHWAY
After achieving SIT30216 Certificate III in Retail, individuals could progress to a wide range of other qualifications in the retail and customer service industries.
SKILLS RECOGNITION
If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units. Processes for recognition include:
COURSE OUTCOMES INTEGRATED WITH FOUNDATION SKILLS
Gain the skills required to:
DELIVERY ARRANGEMENTS
This qualification can ideally be delivered over a minimum 11 month period using a blend of on and off the job approaches. We combine group learning sessions with self- directed reading, summative assessment projects and research activities that combined we have allowed up to 1200 hours for volume of learning appropriate at Certificate III level. The qualification can be fast-tracked, depending on current competencies of learner as well as their available time in completing the requirements. For learners completing the qualification via traineeship arrangements, we have set a minimum of 12 hours of face-to-face group training sessions for Certificate III. In this way learners can learn from each other while being guided by the experienced facilitator
This qualification can be completed via any of these pathways as follows. We offer flexibility with this qualification.
RPL
If you have skills and experience to meet all the competencies of any unit/s, and can demonstrate/document that competency, then you may apply for RPL (recognise prior learning). Please contact our office for more details of this assessment-only process and an application form. Learners should allow 1200 hours to complete the qualification in this format regardless; however, this is assuming that they are able to provide sufficient and current evidence.
GROUP SESSIONS
There may be a number of people in your organisation that can come together for a series of training sessions in your workplace, or an agreed alternate location. We have an 13 session ideal structure for Certificate III however the amount of time face-to-face can be discussed and agreed depending on the current competencies of the participants and viability of them coming together. This involves a combination of summative and formative assessments that include research, written tasks and demonstration activities.
FLEXIBLE
It may not be possible or preferential to co-ordinate face-to-face sessions so we can also assist you through the qualification via post, email and phone support. Learners should allow up to 1200 hours regardless.
BLENDED APPROACH
You may prefer a combination of face-to-face sessions supported by email support and telephone conferencing. We can structure a program by incorporating all of these options
COURSE STRUCTURE
To achieve a Certificate III in Retail, 8 core units must be completed, along with 5 elective units. A minimum of 3 must be selected from the elective list below. A maximum of 2 additional units may be selected from below or any relevant package offered by Target Training. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
CORE UNITS
SIR30216 Certificate III in Retail – Units of Competency
SIRXCEG001 | Engage the customer |
SIRXCEG002 | Assist with customer difficulties |
SIRXCEG003 | Build customer relationships and loyalty |
SIRXCOM002 | Work effectively in a team |
SIRXIND001 | Work effectively in a service environment |
SIRXRSK001 | Identify and respond to security risks |
SIRXWHS002 | Contribute to workplace health and safety |
ELECTIVE UNITS
CHCDIV001 | Work with diverse people |
SITHFAB002 | Provide responsible service of alcohol |
SIRRFSA001 | Handle food safety in a retail environment |
SIRRINV001 | Receive and handle stock |
SIRRINV002 | Control stock |
SIRRMER001 | Produce visual merchandising displays |
SIRRMER002 | Merchandise food products |
SIRRMER003 | Coordinate visual merchandising activities |
SIRRRTF001 | Balance and secure point-of-sale terminal |
SIRXIND002 | Organise and maintain the store environment |
SIRXIND003 | Organise personal work requirements |
SIRXMKT001 | Support marketing and promotional activities |
Here are the learning outcomes for each unit….
CORE UNITS
SIRXCEG001 – Engage the customer
SIRXCEG002 – Assist with customer difficulties
SIRXCEG003 – Build customer relationships and loyalty
SIRXCOM002 – Work effectively in a team
SIRXIND001 – Work effectively in a service environment
SIRXRSK001 – Identify and respond to security risks
SIRXSLS001 – Sell to the retail customer
SIRXWHS002 – Contribute to workplace health and safety
ELECTIVE UNITS
CHCDIV001 – Work with diverse people
SITHFAB002 – Provide responsible service of alcohol
SIRRINV001 – Receive and handle retail stock
SIRRFSA001 – Handle food safely in a retail environment
SIRRINV002 – Control stock
SIRRMER001 – Produce visual merchandise displays
SIRRMER002 – Merchandise food products
SIRRMER003 – Co-ordinate visual merchandising activities
SIRRRTF001 – Balance and secure point-of-sale terminal
SIRXIND002 – Organise and maintain the store environment
SIRXIND003 – Organise personal work requirements
SIRXMKT001 – Support marketing and promotional activities