Traineeships provided through the NSW Smart and Skilled vocational education... Read more →
SSIT30616 CERTIFICATE III IN HOSPITALITY
This qualification reflects the role of skilled operators who use a range of well-developed hospitality, sales or operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.
There are no formal pre-requisites for entry into this qualification. Ideally you would have a job in the hospitality industry in order to learn the knowledge requirements and demonstrate the skill requirements of this qualification. Under the traineeship program students will need to meet the Selection Criteria requirements to be eligible to enter into this course. Evidence of the student meeting the Selection Criteria will be collected as part of the Enrolment process.
- 15 years or older.
- An Australian Citizen, permanent resident, or humanitarian VISA holder.
- Relevant prior training and/or employment.
- Current employment relevant to this qualification.
EMPLOYMENT OPPORTUNITIES / OCCUPATIONAL NAMES
This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. It provides options for specialisation in areas such as accommodation services, food and beverage and gaming. The qualification also allows an outcome for small businesses requiring multi-skilled employees.
Possible job titles include:
- espresso coffee machine operator
- food and beverage attendant
- front desk receptionist
- function attendant
- function host
- gaming attendant
- restaurant host
If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units. Processes for recognition include:
- Credit transfer
- Mutual recognition
- Recognition by assessment
Gain these skills and more
- Communicating with colleagues and customers to determine their specific needs.
- Knowing own product knowledge and service skill strengths and weaknesses, being aware of opportunities to learn and participating in hospitality industry professional development activities.
- Anticipating problems that may arise with operational and service activities; mitigating problems by planning operational and service activities.
- Working as a skilled team member to deliver the quality service goals of the hospitality business.
- determining and interpreting customer preferences to sell proactively and persuasively.
- seeking and sharing information with colleagues on new hospitality trends, products, services and suppliers.
- Identifying and suggesting ways to improve operational and service efficiency.
- Collecting, analysing and organising customer, product and procedural information to efficiently plan and deliver hospitality products and services.
- Understanding and following policies and procedures for legal compliance; organising own work priorities to deliver hospitality products and services.
- Understanding the operating capability of, selecting and using tools, equipment, computer systems, software and information systems that assist in hospitality sales and service activities.
- generating and suggesting ideas for new or improved products.
- coaching others in job skills.