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SSIT30616 CERTIFICATE III IN HOSPITALITY
This qualification reflects the role of skilled operators who use a range of well-developed hospitality, sales or operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.
ENTRY REQUIREMENTS
There are no formal pre-requisites for entry into this qualification. Ideally you would have a job in the hospitality industry in order to learn the knowledge requirements and demonstrate the skill requirements of this qualification. Under the traineeship program students will need to meet the Selection Criteria requirements to be eligible to enter into this course. Evidence of the student meeting the Selection Criteria will be collected as part of the Enrolment process.
EMPLOYMENT OPPORTUNITIES / OCCUPATIONAL NAMES
This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. It provides options for specialisation in areas such as accommodation services, food and beverage and gaming. The qualification also allows an outcome for small businesses requiring multi-skilled employees.
Possible job titles include:
SKILLS RECOGNITION
If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units. Processes for recognition include:
COURSE OUTCOMES
Gain these skills and more
DELIVERY ARRANGEMENTS
This qualification can ideally be delivered over a 15 month period using a blend of on and off the job approaches. We combine group learning sessions with self-directed reading, summative assessment projects and research activities that combined we have allowed up-to 1200 hours for volume of learning appropriate at Certificate III level. The qualification can be fast-tracked, depending on current competencies of learners as well as their available time in completing the requirements. For learners completing the qualification via traineeship arrangements, we have set a minimum of 30 hours of face-to-face group training sessions for Certificate III. In this way learners can learn from each other while being guided by the experienced facilitator.
This qualification can be completed via any of these pathways over the page. We offer flexibility with this qualification.
DELIVERY METHODS
This qualification can be completed via any of these pathways as follows. We offer flexibility with this qualification.
RPL
If you have skills and experience to meet all the competencies of any unit/s, and can demonstrate/document that competency, then you may apply for RPL (recognise prior learning). Please contact our office for more details of this assessment-only process and an application form. Learners should allow 1200 hours to complete the qualification in this format regardless; however, this is assuming that they are able to provide sufficient and current evidence.
GROUP SESSIONS
There may be a number of people in your organisation that can come together for a series of training sessions in your workplace, or an agreed alternate location. We have a 15 session ideal structure for Certificate III however the amount of time face-to-face can be discussed and agreed depending on the current competencies of the participants and viability of them coming together. This involves a combination of summative and formative assessments that include research, written tasks and demonstration activities.
FLEXIBLE
It may not be possible or preferential to co-ordinate face-to-face sessions so we can also assist you through the qualification via post, email and phone support. Learners should allow up to 1200 hours regardless.
BLENDED APPROACH
You may prefer a combination of face-to-face sessions supported by email support and telephone conferencing. We can structure a program by incorporating all of these options.
ASSESSMENT METHODS
Demonstration/Practical Skills – A range of observation techniques have been included in the assessment tools to help identify the students’ ability to demonstrate their competence against the performance criteria and assessment conditions. This gives the student the opportunity to demonstrate their skills applicable to their job role and workplace.
Written Questioning – The student will be asked to complete a series of written short answer questions based on their knowledge of the unit. Their assessor will ask them a series of verbal questions to confirm their written responses. This usually occurs during an on-site observation/demonstration, where students explain their knowledge based on workplace application.
Written Project – A written assessment tool is provided to the student to gather evidence using a range of methods, these could include research and evidence gathering before documenting the project. The project is normally scenario-based or specific to the learner’s workplace. In some cases, the student is required to collect a portfolio of evidence to demonstrate their competency against the relevant units.
Observation and Third Party Reports – a Third Party Report is provided to a supervisor or employer to gather evidence of the students’ competency on the job. This Report is then reviewed and signed off by the Assessor.
A language/literacy/numeracy test is carried out prior to commencement of your course to ensure that every student is capable of completing the course in which they have enrolled. The LLN test also helps us to identify those students who may need additional support during their learning journey.
COURSE FEES
RPL – There is an RPL fee of $220 plus GST per unit.
Group sessions – Two hour training sessions are $1200 plus GST for up to 20 people. The cost of the qualification is $2500 per person.
Flexible Work Based – $2500 inclusive of all learning materials, assessment tasks, communication with trainer/assessor and issuing of qualification upon successful completion.
REFUND POLICY
In the case of cancellations, Target Training will refund full amount paid if 14 days notice [before work is due to commence] is provided, otherwise a cancellation fee of $500.00 will apply.
MONEY BACK GUARANTEE
Target Training offers a full money back guarantee on all services, if you are not fully satisfied.
COURSE FEES, PAYMENTS, REFUNDS AND CERTIFICATION
This information is found in a separate document. Contact us for more details.
COURSE STRUCTURE
To complete this qualification, there are 15 units that must be achieved; 7 core units and 8 elective units.
1 elective unit must be selected from Group A. 5 elective units must be selected from Group B. The remaining 2 units may be selected from Group B, Group C or another endorsed Target Training Package accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: This course requires 36 shift hours to receive the qualification. A shift could be minimum 2 hours or 3 hours depending on employment arrangements.
CORE UNITS
BSBWOR203 | Work effectively with others |
SITHIND002 | Source and use information on the hospitality industry |
SITHIND004 | Work effectively in hospitality |
SITXCCS006 | Provide service to customers |
SITXCOM002 | Show social and cultural sensitivity |
SITXHRM001 | Coach others in job skills |
SITXWHS001 | Participate in safe work practices |
ELECTIVE UNITS – GROUP A
SITHIND001 | Use hygienic practices for hospitality service |
SITXFSA001 | Use hygienic practices for food safety |
ELECTIVE UNITS – GROUP B
BSBITU306 | Design and produce business documents |
BSBFIA301 | Maintain financial records |
BSBITU202 | Create and use spreadsheets |
BSBITU302 | Create and use databases |
SITHACS001 | Clean premises and equipment |
SITHACS002 | Provide housekeeping services to guests |
SITHACS003 | Prepare rooms for guests |
SIRXPDK001 | Advise on products and services |
SIRXSLS001 | Sell to the retail customer |
SITHFAB001 | Clean and tidy bar areas |
SITHFAB002 | Provide responsible service of alcohol |
SITHFAB003 | Operate a bar |
SITHFAB004 | Prepare and serve non-alcoholic beverages |
SITHFAB005 | Prepare and serve espresso coffee |
SITHGAM001 | Provide responsible gambling services |
SITHKOP001 | Clean kitchen premises and equipment |
SITXCCS001 | Provide visitor information |
SITHIND001 | Use hygienic practices for hospitality services |
SITXFIN001 | Process financial transactions |
SITXFSA001 | Use hygienic practices for food safety |
SITXFSA002 | Participate in safe food handling practices |
ELECTIVE UNITS – GROUP C
BSBCMM201 | Communicate in the workplace |
BSBSUS201 | Participate in environmentally sustainable work practices |
HLTAID003 | Provide first aid |
SITXINV001 | Receive and store stock |
LEARNING OUTCOMES
Here is a selection of units below. For more information on other units please contact us.
CORE UNITS
BSBWOR203 – Work effectively with others
SITHIND002 – Source and use information on the hospitality industry
SITHIND004 – Work effectively in hospitality
SITXCCS006 – Provide service to customers
SITXCOM002 – Show social and cultural sensitivity
SITXHRM001 – Coach others in job skills
SITXWHS001 – Implement and monitor workplace health and safety procedures
ELECTIVE UNITS
SITHIND001 – Use hygienic practices for hospitality service
SITXFSA001 – Use hygienic practices for food safety
BSBITU306 – Design and produce business documents
BSBFIA301 – Maintain financial records
BSBITU202 – Create and use simple spreadsheets
BSBITU301 – Create and use databases
SIRXPDK001 – Advise on products and services
SIRXSLS001- Sell to the retail customer
SITHFAB001 – Clean and tidy bar areas
SITHFAB002 – Provide responsible service of alcohol
SITHFAB003 – Operate a bar
SITHFAB004 – Prepare and serve non-alcoholic beverages
SITHFAB005 – Prepare and serve espresso coffee
SITHGAM001 – Provide responsible gambling services
SITHKOP001 – Clean kitchen premises and equipment
SITXCCS001 – Provide visitor information
SITXFIN001 – Process financial transactions
SITXFSA002 – Participate in safe food handling practices
BSBCMM201 – Communication in the workplace
BSBSUS201 – Participate in environmentally sustainable work practices
HLTAID003 – Provide first aid
SITXINV001 – Receive and store stock
SITHACS001 – Clean premises and equipment
SITHACS002 – Provide housekeeping services to guests
SITHACS003 – Prepare rooms for guests