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BSB30120
CERTIFICATE III IN BUSINESS
Offering Specialisations in Customer Engagement and Business Administration
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
ENTRY REQUIREMENTS
There are no pre-requisites for entry into this qualification.
Preferred pathways for candidates considering this qualification include:
OR
OCCUPATIONAL NAMES
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
– | Customer service advisor | – | Data Entry Operator |
– | General Clerk | – | Payroll Officer |
– | Typist | – | Word processing operator |
EMPLOYMENT OPPORTUNITIES
Individuals with this qualification are able to perform roles, such as:
CAREER PATHWAY
A number of career pathways are available to you typically with further study, such as Administration Coordinator, Customer service Coordinator, Team Leader, Account Manager or Office Manager.
SKILLS RECOGNITION
If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units. Processes for recognition include:
COURSE OUTCOMES
Gain the skills required to:
Communicate verbally with others in negotiation, training and questioning | Convey workplace procedures and work instructions to team members |
Write a range of simple documentation and communications | Demonstrate individual responsibility for completing tasks |
Complete individual tasks to support team goals | Resolve issues and conflicts with team members |
Use manuals and other documentation to overcome problems with information technology or other office equipment | Suggest improvements to support the development of improved work practices and team effectiveness |
Contribute to planning processes with team members to meet expected outcomes | Develop a comprehensive knowledge and understanding of products and services |
Gather, organise and apply workplace information for the organisation’s work processes and information systems | Use word processing packages, spreadsheets or databases to produce written correspondence and reports |
Identify development needs and seek training to fill the needs | Monitor and record the performance of own work area |
Delivery Arrangements
The Certificate III program is typically delivered over a 12 month period using a blend of on and off the job approaches. We combine group learning sessions with self-directed reading, summative assessment projects and research activities that combined we have allowed up to 458 hours in total. The qualifications can be fast-tracked, depending on current competencies of learner as well as their available time in completing the requirements. For learners completing the qualification via traineeship arrangements, we have set a minimum of 26 hours of face-to-face group training sessions. In this way learners can learn from each other while being guided by the experienced facilitator.
Pathways
This qualification can be completed via any of these pathways as follows. We offer flexibility with this qualification.
RPL: If you have skills and experience to meet all the competencies of any unit/s, and can demonstrate/document that competency, then you may apply for RPL (recognise prior learning). Please contact our office for more details of this assessment-only process and an application form. Learners should allow 125 hours to complete the qualification in this format, however, this is assuming that they are able to provide sufficient and current evidence.
Group sessions: There may be a number of people in your organisation that can come together for a series of training sessions in your workplace, or an agreed alternate location. We have a 13 session ideal structure for Certificate III and IV however the amount of time face-to-face can be discussed and agreed depending on the current competencies of the participants and viability of them coming together. This involves a combination of summative and formative assessments that include research, written tasks and demonstration activities.
Flexible: It may not be possible or preferential to co-ordinate face-to-face sessions so we can also assist you through the qualification via post, email and phone support. Learners should allow up to 350 hours regardless.
Blended Approach: You may prefer a combination of face-to-face sessions supported by email support and telephone conferencing. We can structure a program by incorporating all of these options.
Course Structure
This qualification requires a total of 13 units including 6 core unit and 7 elective units of which 2 must be from Group A, 1 from Group B and the remainder from any other choices below. 3 units can be chosen from other qualifications Target Training offers at Certificate II, III and IV level.
To specialise and therefore graduate with any of:
BSB30120 Certificate III in Business (Customer Engagement)
BSB30120 Certificate III in Business (Business Administration)
you must choose all 4 electives from that specialisation, then 3 from any other elective choices below or any Cert II, III or IV qualifications as offered by Target Training.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core Units | |
BSBCRT311 | Apply critical thinking skills in a team environment |
BSBPEF201 | Support personal wellbeing in the workplace |
BSBSUS211 | Participate in sustainable work practices |
BSBTWK301 | Use inclusive work practices |
BSBWHS311 | Assist with maintaining workplace safety |
BSBXCM301 | Engage in workplace communication |
Group A Elective Units | |
BSBTEC301 | Design and produce business documents |
BSBTEC302 | Design and produce spreadsheets |
BSBTEC303 | Create electronic presentations |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBWRT311 | Write simple documents |
Group B Elective Units | |
BSBPEF301 | Organise personal work priorities |
BSBPMG430 | Undertake project work |
BSBSTR301 | Contribute to continuous improvement |
BSBWHS332X | Apply infection prevention and control procedures to own work activities |
Customer Engagement Specialisation Units | |
BSBOPS304 | Deliver and monitor a service to customers |
BSBOPS305 | Process customer complaints |
SIRXCEG002 | Assist with customer difficulties |
SIRXPDK001 | Advise on products and services |
Business Administration Specialisation Units | |
BSBFIN301 | Process financial transactions |
BSBINS202 | Handle receipt and dispatch of information |
BSBOPS301 | Maintain business resources |
BSBOPS303 | Organise schedules |
Core Units of Competency:
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
Elective Units of Competency
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBTEC303 Create electronic presentations
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBWRT311 Write simple documents
BSBPEF301 Organise personal work priorities
BSBPMG430 Undertake project work
BSBSTR301 Contribute to continuous improvement
BSBWHS332X Apply infection prevention and control procedures to own work activities
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services
BSBFIN301 Process financial transactions
BSBINS202 Handle receipt and dispatch of information
BSBOPS301 Maintain business resources
BSBOPS303 Organise schedules