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CERTIFICATE II IN RETAIL SERVICES
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
There are no pre-requisites for this qualification.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include :
- sales assistant
- customer service representative
- crew member
- checkout operator
Individuals with this qualification are able to perform roles, such as:
- provide product and service advice in a retail store
- sell products and services in a variety of retail settings
- work as a checkout operator
- check stock and replenish shelves
- organise and maintain work areas and displays.
A number of career pathways are available to you typically with further study, such as Team Leader or Site/Department Manager or Store Manager.
If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units. Processes for recognition include:
- Credit transfer
- Mutual recognition
- Recognition by assessment