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BSB30220
CERTIFICATE III IN ENTREPRENEURSHIP AND NEW BUSINESS
This qualification reflects the role of individuals establishing or carrying on business as a sole trader or contractor, as well as those supporting the establishment of a new venture as part of a larger organisation.
ENTRY REQUIREMENTS
There are no pre-requisites for entry into this qualification.
- Preferred pathway for candidates considering this qualification include:
BSB20120 Certificate II in Workplace Skills or other relevant qualifications
OR
- Vocational experience assisting in a range of support roles without a formal business qualification.
OCCUPATIONAL NAMES
Possible job roles relevant to this qualification include:
- customer contact agents or operators
- customer services representatives
- telesales representatives
EMPLOYMENT OPPORTUNITIES
Individuals with this qualification are able to perform roles, such as:
- interpreting the needs of customers and markets
- applying teamwork skills to a range of micro business situations
- seeking information and advice to identify and solve problems
- developing innovative solutions to workplace challenges
- collecting and analysing information about market needs
- taking personal responsibility for development of the business proposal
CAREER PATHWAY
A number of career pathways are available to you typically with further study, such as new business owner, CEO of a micro business, Managing Director of a start up business, or Business Development Manager of a start up business
SKILLS RECOGNITION
If you already have some training, work or life experience in management, team leader role or coordinator, you may be eligible to have your existing skills and knowledge recognised and apply for advanced standing for one or more units. Processes for recognition include:
- Credit transfer
- Mutual recognition
- Recognition by assessment
Course Outcome
| Ø reading, interpreting and clarifying regulatory, taxation, financial and other business documentation | Ø translating business ideas into a viable micro business proposal |
| Ø working with diverse individuals and groups | Ø taking action to ensure that the business complies with taxation and business registration requirements |
| Ø using numeracy skills to calculate own financial position and projected cash flow for the business | Ø applying business technology for communication, preparing a proposal, budgeting and compliance |
Delivery Arrangements
The Certificate III program is typically delivered over a 10 month period using a blend of on and off the job approaches. We combine group learning sessions with self-directed reading, summative assessment projects and research activities that combined we have allowed up to 458 hours in total. The qualifications can be fast-tracked, depending on current competencies of learner as well as their available time in completing the requirements. For learners completing the qualification via traineeship arrangements, we have set a minimum of 20 hours of face-to-face group training sessions. In this way learners can learn from each other while being guided by the experienced facilitator.
Pathways
This qualification can be completed via any of these pathways as follows. We offer flexibility with this qualification.
RPL: If you have skills and experience to meet all the competencies of any unit/s, and can demonstrate/document that competency, then you may apply for RPL (recognise prior learning). Please contact our office for more details of this assessment-only process and an application form. Learners should allow 125 hours to complete the qualification in this format, however, this is assuming that they are able to provide sufficient and current evidence.
Group sessions: There may be a number of people in your organisation that can come together for a series of training sessions in your workplace, or an agreed alternate location. We have a 10 session ideal structure for Certificate III however the amount of time face-to-face can be discussed and agreed depending on the current competencies of the participants and viability of them coming together. This involves a combination of summative and formative assessments that include research, written tasks and demonstration activities.
Flexible: It may not be possible or preferential to co-ordinate face-to-face sessions so we can also assist you through the qualification via post, email and phone support. Learners should allow up to 350 hours regardless.
Blended Approach: You may prefer a combination of face-to-face sessions supported by email support and telephone conferencing. We can structure a program by incorporating all of these options.
Course Structure
This qualification requires a total of 10 units including 4 core unit and 6 elective units of which 4 must be selected from the elective units listed below and for the remaining 2 elective units:
- up to 2 units may be selected from the elective units listed below
- if not listed, up to 2 units may be selected from a Certificate II, Certificate III or
Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
| Core Units | |
| BSBESB301 | Investigate business opportunities |
| BSBESB302 | Develop and present business proposals |
| BSBESB303 | Organise finances for new business ventures |
| BSBESB305 | Address compliance requirements for new business ventures |
| Elective Units | |
| BSBOPS304 | Deliver and monitor a service to customers |
| BSBOPS305 | Process customer complaints |
| BSBPEF301 | Organise personal work priorities |
| BSBSTR301 | Contribute to continuous improvement |
| BSBSTR401 | Promote innovation in team environments |
| BSBTWK401 | Build and maintain business relationships |
| BSBXCM301 | Engage in workplace communication |
| BSBSUS211 | Participate in sustainable work practices |
Core Units of Competency:
BSBESB301 Investigate business opportunities
- Identify potential opportunities for business
- Investigate market needs and factors affecting market
- Finalise investigation into business opportunities
BSBESB302 Develop and present business proposals
- Evaluate business ideas
- Manage risk associated with business proposal
- Develop proposal for viable business idea
- Present business proposal
BSBESB303 Organise finances for new business ventures
- Prepare to organise finances for new business venture
- Determine required finances for new business venture
- Plan to access finances for new business venture
BSBESB305 Address compliance requirements for new business ventures
- Research compliance requirements of new business venture
- Seek specialist advice on compliance and risk minimization
Take action to support business compliance
Elective Units of Competency
BSBOPS304 Deliver and monitor a service to customers
- Identify customer needs
- Deliver a service to customers
- Evaluate customer service delivery
BSBOPS305 Process customer complaints
- Receive complaints
- Process complaints
- Resolve complaints
BSBPEF301 Organise personal work priorities
- Organise and complete own work schedule
- Evaluate own work performance
- Coordinate personal skill development and learning
BSBSTR301 Contribute to continuous improvement
- Coordinate continuous improvement
- Monitor and report specified outcomes
- Support opportunities for further improvement
BSBSTR401 Promote innovation in team environments
- Identify opportunities to maximise innovation
- Organise and agree on effective ways of working
- Support and guide colleagues to promote innovation
- Evaluate innovation ideas and promotion
BSBSUS211 Participate in sustainable work practices
- Measure sustainable work practices
- Support sustainable work practices
- Seek opportunities to improve sustainable work practices
BSBTWK401 Build and maintain business relationships
- Establish business relationships
- Maintain business relationships
- Build and improve business relationships
BSBXCM301 Engage in workplace communication
- Plan workplace communication
- Undertake routine communication
- Participate in workplace communication