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These qualifications are ideal for individuals who work in a variety of Business Services job roles from Certificate II level and up to Diploma level. It is likely that these individuals are establishing their own work performance. Individuals in these roles at Cert II and III levels carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge, depending on how senior the role is and the level of responsibilities and workplace expectations. They may provide technical advice and support to team members. Individuals in these roles at Cert IV and Diploma levels may have frontline management accountabilities. They carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings but seek to further develop their skills across a wide range of business functions. ** Please contact us for eligibility requirements and fees.