Established in 1999

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Target Training is a privately owned Australia-wide training organisation. Established in 1999, the business provides nationally-recognised qualifications in Business, Administration, Retail, Hospitality, Finance, Leadership & Management, Childcare and Aged Care acumens.

The company offers various other services including consulting one-on-one, customised workshops, flexible work-based courses and Mystery Shopping. All programs are planned and executed in conjunction with the relevant industry to facilitate the highest achievable outcomes in terms of participant competencies.

Target Training is flexible with its delivery structure. The training and/or assessing can be structured as self-paced learning workbooks, recognition of prior learning, off-the-job workshops or workplace-based assessments. The team at Target Training have an untarnished reputation across Australia, working with frontline staff through to CEOs, in thousands of businesses, small and large.

Our Vision

to combine resources, experience and knowledge-sharing processes with innovation and inspiration.

Our Goal

to empower people to understand that with willingness an invincible competitive position is gained, a superior and dominant product offer will be created, and excellence in customer service will result.

Our Mission

to be the leading sales and service training organisation nationally by demonstrating innovation and total commitment in servicing a consumer-focused market.


Our Speciality

  • 24 years of first-hand experience at business management, training and assessment of staff at all levels of an organisation.
  • 24 years of program design, production and orchestration in line with industry, organisational and individual learner needs.
  • Customised programs to suit many business segments such as government departments, specialist legal firms, jewellery industry, high end fashion/accessories, industrial hardware, general retail, international hotels and aged care.
  • Cost-effective workshop packages for one set price.
  • Results-driven and achievable assessments, offering measurability and staff accountability.
  • Flexible work-based learning methods so participants can work at their own pace.
  • All training can occur at your workplace, at a time that suits you.
  • 100% money-back guarantee if you are not fully satisfied.

Our History

Target Training (TT) was established in July 1999 by Louise Targett. After 10 years experience working for shopping centre landlords and tracking the KPIs of retailers both large and small, it was a natural progression in Louise’s career. TT was offered retailers and shopping centres a consulting service to identify gaps in performance and make recommendations for business growth.

TT soon formed an alliance with the Australian Retailers Association and Louise Targett was made responsible for delivering the highly acclaimed “Retailing with the GST” package to retail groups across Australia, prior to the new tax system coming into effect on 1 July 2000. During this time, Louise also developed a series of training manuals and learning guides, focusing on key business issues, which were sold to retail groups as workshop series and seminars.

After a lengthy process and audit by VETAB (Vocational Education Training and Accreditation Board), TT was successful in being recognised as a Registered Training Organisations (RTO) in September 2001.
Approval for funding of traineeships and apprenticeships by the Department of Education and Training followed in 2004, and a partnership forged with the National Retail Association QLD allowing services to be provided ompanies’ clients in NSW and QLD.

TT soon expanded its premises and grew thto both crough word of mouth and good will, securing contracts with some of the top 150 companies including Caltex Australia, Mirvac, Sigma Corporation and AMP Shopping Centres.
In 2005 TT launched a partner model as an ideal strategy to provide national coverage for clients with geographically spread staff. Although e-learning was starting to take off, traditional face-to-face delivery continued to prove higher completion rates and greater staff commitment to learning overall.

By 2010 Target Training established Business Managers and Contractors in all key states and territories in Australia. The qualification offering gradually grew to offer more Business qualifications, Hospitality, Finance and Customer Contact. Establishing quality offices on QLD Sunshine Coast and Gold Coast meant the business could successfully service the entire state.
From 2013 to 2016 the VET industry experienced changes to federal funding budgets, policy changes and the launch of a student loan scheme. These years proved to be the toughest the industry had seen in decades. Many training organisations closed or were bought out by larger entities. The Federal Governments VET FEE HELP student loan scheme failed, costing them billions of dollars and causing more training organisations to close due to unscrupulous behaviour or financial hardship.

Target Training launched Childcare and Aged Care qualifications to its offering during these years, in order to work within growth industries, and as a result of customer enquiry.

By focussing on its core business, and focussing on growth strategies, Target Training has survived the highs and lows of the VET industry. Head Office and all administration, marketing, compliances and financial control remains in our Sydney office with off-site approved contractors operating across most states of Australia. Louise Targett has remained at the helm, with the support of an incredible administration team, high quality industry trainer/assessors, and Business Managers.

With Target Training entering its 25th year of operation, watch this space for more exciting news, qualifications and improvements.

Our Team



Since cutting her teeth as a shopping centre manager back in the 1990’s, Louise could be considered a successful entrepreneur. She is currently the CEO of Target Training, a successful nationally Registered Training Organisation she commenced in 1999.

She has a wealth of experience having worked with thousands of businesses including some from the top 150 Australian companies. Her work is varied and includes everything from program design and customisation, preparation of proposals, lodgement of tenders, presentations to clients, employment of trainers, orchestration of policies and procedures, contract management and overall people management and business management.

Aligning tailored programs and job descriptions to competency-based qualifications could be considered Louise’s specialty. Louise has also published numerous texts that fall within the business leadership and management domain; and authored hundreds of Australian recognised learning.

Highly respected as an authority on business development, training and organisational turnaround, Louise has advised and trained frontline staff through to CEO’s. On numerous occasions she has also judged prestigious industry awards programs and mentored to students new to the VET industry.

As a professional, Louise has directly impacted the lives of thousands of business managers, business owners and employees throughout Australia, with her business development and training programs, and public speaking engagements.

Louise, a life-long student herself, has created a system of “easy learning” which produces the education, strategies, and momentum for measurable and lasting business development, growth and change.
Her qualifications include:

  • TAE50111 Diploma of Vocational Education and Training
  • TAE50211 Diploma of Training Design and Delivery
  • BSB51107 Diploma of Management
  • BSB51915 Diploma of Leadership and Management
  • Master of Education (Psychology)
  • Graduate Certificate in Marketing

Louise is based at the Target Training head office in Sydney’s Northern suburbs.

Rishabh Punj

Director of Compliance.

Rishabh has been working in the VET industry for over 9 years, commencing with Target Training in early 2018. He is a very passionate individual with strong leadership and people skills. He has worked for major RTOs and has been a part of several ASQA and state audits.

His early career began in the automotive industry where he quickly moved from technician roles into administration and management. During this time, he worked for companies including Toyota Australia, Nissan, and Kia. Rishabh studied Automotive for 3 years before switching to Business Management.

The opportunity to move into the training sector came through a management role at a nationally operating RTO. Seeking a new challenge and testing his entrepreneur skills led to the formation of a small RTO in Melbourne. During this time, he gained an extensive knowledge and in-depth understanding of both National and State regulatory requirements, RTO compliances, data security and risk management.

Rishabh is responsible for dealing with all regulatory requests, quality assurance and ensuring positive relationships with all stakeholders. He manages student data reporting to the relevant state bodies and identify opportunities for improvement in the organisation.

Rishabh is based at the Target Training head office in Sydney.

Simon Bennett

Business Manager and Program Facilitator

Simon is a highly dynamic vocational trainer and assessor with a focus on corporate management and sales and service teams. Since 2004 Simon has been working in thetraining space, first with Singapore Airlines, then with the Kaplan Group andvarious call centres. Simon has a strong focus on implementing cultural and innovative experiences to support strategic and organisational development and change management. Simon has a natural flair for sales and performance with a view of nurturing and teaching through exciting and memorable experiences.

Simon’s area of expertise is within the financial services, leadership and management, sales and service acumens.

Simon is based in Sydney, New South Wales

Jodie Duncan

Business Manager and Trainer / Assessor, Adelaide

Jodie comes to us with an exceptionally strong travel industry background, holding various business development, area manager and site manager roles in both the corporate and leisure sectors and winning numerous top salesperson high achiever awards.

Jodie commenced her career with Flight Centre more than 20 years ago. In 1999 her training profession was launched. Her role was to provide classroom training for consultants and in-store shop visits with novice consultants, ensuring they were set up for success.

Jodie then went on to hold roles including recruitment manager and state sales manager while always keeping her hand in the training arena.

Since 2008 Jodie has operated the Target Training Adelaide office, managing all client liaison, training / assessment and program customisation requirements.
Jodie’s role included the management and operations of a pub for the purpose of training live hospitality students with real customers. Jodie is also currently working in a secondary school looking after their VET in schools program, specifically being Cert III in Business, Cert, III Micro Business, Cert. III Retail and Cert. III Hospitality; and supervising their work ventures / social enterprises that students work within.

Jodie’s clients are spread across South Australia and within Adelaide predominantly. Her customer care skills are second to none, ensuring her client relations and delivery exceed expectations every time.

More recently, Jodie has achieved her:

TAEASS40110 with TAEASS502 upgrade in 2019
SIR30216 Certificate III in Retail
SIR30616 Certificate III in Hospitality (near completion)

Jodie is based in Adelaide, SA.

Ming Little

Business Manager and Program Facilitator

Ming comes with over 20 years’ experience in the vocational education and training industry. Ming has worked in numerous roles from project managing, to client liaison, course design, co-ordination, and delivery.

Ming’s industry specialisation includes business services and leadership and management. He has a strong focus on co-ordinating and implementing change management projects within government, corporate and small business infrastructures.

Students gravitate to Ming because of his warm, empathetic nature, and analytical approach to supporting each student individually.

Ming is based in Sydney, New South Wales.

Therese Roby

Business Manager and Program Facilitator

Therese commenced her career in the travel industry in the 1980’s. Her hands on experience managing the offices and overseeing teams of staff, led her to training and assessment and the vocational education industry.

For more than 10 years now, Therese has worked with many training providers and orchestrated training and assessment strategies for a broad range of industries. Her specialty includes marketing, sales and service training, business administration, leadership and management.

Therese has mastered digital training delivery, although she can also be commended for her classroom style of training delivery. Therese has a warm, encouraging personality that students are instantly drawn to. Her motivational skills earn astounding completion rates time and time again.

Therese is based in Sydney, New South Wales.

Rania Osmany

Program Facilitator

Rania is an experienced training manager and program facilitator with excellent client and educational management skills who is action-oriented with a strong ability to communicate effectively with technology, executive, and business audiences. A skilled trainer and assessor with over 16 years experience in the educational VET sector with extensive knowledge in all areas of the adult education industry, primarily with a background in finance, business and the retail industries.

Starting at humble beginnings of owning and operating her own retail business, Rania then went on to complete a Masters’ Degree specialising in Adult Education, along with numerous vocational industry qualifications.

Rania delivers courses in leadership and management, business, hospitality and retail. Her style of delivery is enlightening and full of impact. Rania remains hands on where possible, to keep current in her knowledge and practices, in order to share these with her students.

Rania is based in South West Sydney, New South Wales.

Lillian Li

Program Facilitator

Lillian is absolutely passionate about children’s learning, development and care and believes that the quality of education a person receives in early life is indispensable in bringing out the person’s full potential later in life.

Lillian is an experienced early childhood educator having worked in the industry for many years hands on. Lillian also has a passion for fine art education and graphic design. As a qualified VET professional and early childhood expert, Lillian makes learning fun and creative with her multiple skill areas.

Lillian’s speciality includes creating and fostering relationships with children and families, as an early childhood educator. She encourages the families to contribute and provide input in many areas such like their culture, families photos and learning their home languages.

Lillian is based in Sydney, New South Wales.

Monica Manshi

Program Facilitator

Monica commenced her working life in personal services, and over the 14 years earned herself the reputation of outstanding customer service officer and manager. The transition from health clinics, massage, and acupuncture services and into aged care was natural and ideal for her sincere personality.

For the past 12 years, Monica has worked as a carer in aged care and continues to work hands on, while juggling the delivery of Aged Care and Individual Support qualifications. Her work in vocational education and training is outstanding as a result of her dedication and empathy, and student feedback continues to reinforce that.

Monica speaks fluent English as well as Mandarin, and is an excellent communicator on all fronts.

Monica is based in Sydney, New South Wales.

Kim Growden


Kim is a motivated hospitality and management professional with demonstrated experience training and developing employees in the workplace. Since further development into the vocational education and training sector over the past sixteen years she has acquired a broad range of skills and knowledge in specialist areas of hospitality including housekeeping and human resource responsibilities.

Kim brings to the table 20 + years’ experience in the hospitality industry and is our expert having worked both overseas and locally. Opening and managing Hudson Coffee stores in Sydney to overseeing large hotels and staff in Adelaide. Kim was the licensee and General Manager of the Hampshire Cider House located within the historic Hampshire Hotel, the pinnacle centre of this unique program. Kim also specialises in Responsible Service of Alcohol and Gaming. Her qualifications include Certificate IV in Training and Assessment, Certificate III and Diploma of Hospitality, current RSA.

Kim delivers hospitality focussed training and assessment services for hands on staff and up to Diploma level, and remains current with her qualifications and hands on experience.

Kim is based in Adelaide, South Australia.

Pavel Cardenas

Business Manager and Program Facilitator

Meet Pavel, a visionary leader with a passion for education and hospitality. Pavel studied hospitality management then graduated as a certified professional restauranteur, and qualified trainer/assessor.

With a background in hospitality leadership and management, Pavel has honed his skills through hands-on experience owning and operating various cafes and restaurants. He has remained current with his qualifications and hands on training/assessing in the vocational education sector.

Pavel is a motivational vocational education trainer and assessor who is dedicated to shaping the next generation. Through his mentorship and guidance, Pavel inspires students to pursue their dreams and excel in their chosen field. With a blend of industry expertise, leadership acumen, and a heart for education, Pavel’s innovative spirit and unwavering dedication leave a lasting impression on all who have the pleasure of crossing his path.

Pavel is based in Sydney, New South Wales.

Amanpreet Kaur

Business Manager and Program Facilitator

Aman is an astute professional, having graduated with a Bachelor of Arts and a Bachelor of Nursing to launch her career 25 years ago. For the past 20 years Aman has remained in the care industry carrying out roles such as support worker, clinical nurse manager, dementia specialist advisor and team leader.

Since 2017 Aman has trained and assessed in the vocational education arena specifically for aged care, individual support, disability and first aid courses.

Aman continues to work in the care industry as a clinical care leader, and nurse educator. Aman is a registered nurse and remains current by working in disability group homes and clients residing in their own homes. Her vocational training and assessment work is relevant to qualifications and skillsets in this healthcare sector.

Aman is highly driven and this is radiated towards her students through her encouraging and motivational

Aman is based in Sydney, New South Wales

Tariq Osmany

Business Manager and Program Facilitator

Tariq is an experienced Business Manager with expertise in designing courses to maximize employer incentives and address the performance gaps in the organisation. Tariq is also a qualified VET trainer/assessor and his speciality is First Aid and Retail. Tariq has been delivering First Aid and other courses, for at least 15 years and his training style clearly demonstrates the passion that he has around the topic.

Tariq exhibits leadership qualities in his approach and will competently and professionally guide, coach, and mentor teams of people from frontline to management level. Small business, retail, hospitality, and fast food are especially familiar to Tariq, having advised, trained and assessed many hundreds of students and teams.

Tariq’s knowledge of Traineeships and other State funded opportunities is exceptional. He continues to keep up to date with the latest opportunities and happily share his knowledge to guide employers.

Tariq is based in South West Sydney, New South Wales.

Soleil El-Hazouri

Program Facilitator

Soleil has worked within the VET sector of Education for the past 11 years, as a trainer / assessor for both online and face-to-face programs.

During her working life she has co-founded, operated and sold 2 small businesses. In the early 2000 Soleil established and grew an accounting business and then in 2012 for five years Soleil operated a café.

Both businesses giving her the hands-on experience to understand the nuts and bolts of small business operations.

Now as a passionate trainer / assessor with extensive experience across the business, hospitality and retail sectors, Soleil is able to demonstrate an unwavering commitment to improving students’ performance through up-skilling, mentoring, coaching and supporting their development as an employees, in line with business goals.

Soleil has achieved numerous qualifications including:

  • TAE40110 Certificate IV in Training and Assessment with 2016 upgrades
  • SIR40316 Certificate IV in Retail Management
  • SIT30616 Certificate III in Hospitality
  • BSB42515 Certificate IV in Small Business Management
  • BSB30115 Certificate III in Business
  • Bachelor of Business

Soleil is based in north west Sydney, NSW.

Dianne Pepicelli

Program Facilitator

Dianne is a business owner, mentor, and Operations Manager for the Hampshire Cider House in Adelaide.

Dianne comes with a wealth of experience in business and has operated and managed retail stores for one of Australia’s biggest and successful retailers and later her own retail store. Dianne has won awards for her success in business and today still operates an online retail store – Harriett’s. Dianne’s passion and commitment to the program and participants is breath taking. Dianne also offers 1 on 1 life changing mentoring with participants which has been mentioned as being “one of the best parts of the course.”

She has achieved her:

  • TAE40116 Certificate IV in Training and Assessment
  • BSB51915 Diploma of Leadership and Management A (partial completion)
  • BSB51107 Diploma of Management
  • BSB50207 Diploma of Business
  • Certificate III in Hospitality

Dianne is based in Adelaide.