to combine resources, experience and knowledge-sharing processes with innovation and inspiration.


to empower people to understand that with willingness an invincible competitive position is gained, a superior and dominant product offer will be created, and excellence in customer service will result.


to be the leading sales and service training organisation nationally by demonstrating innovation and total commitment in servicing a consumer-focused market.

Target Training is a privately owned Australia-wide training organisation. Established in 1999, the business provides nationally-recognised qualifications in Business, Administration, Retail, Hospitality, Finance, Leadership & Management, Childcare and Aged Care acumens.

The company offers various other services including consulting one-on-one, customised workshops, flexible work-based courses and Mystery Shopping. All programs are planned and executed in conjunction with the relevant industry to facilitate the highest achievable outcomes in terms of participant competencies.

Target Training is flexible with its delivery structure. The training and/or assessing can be structured as self-paced learning workbooks, recognition of prior learning, off-the-job workshops or workplace-based assessments. The team at Target Training have an untarnished reputation across Australia, working with frontline staff through to CEOs, in thousands of businesses, small and large.

  • 20 years of first-hand experience at business management, training and assessment of staff at all levels of an organisation.
  • 20 years of program design, production and orchestration in line with industry, organisational and individual learner needs.
  • Customised programs to suit many business segments such as government departments, specialist legal firms, jewellery industry, high end fashion/accessories, industrial hardware, general retail, international hotels and aged care.
  • Cost-effective workshop packages for one set price.
  • Results-driven and achievable assessments, offering measurability and staff accountability.
  • Flexible work-based learning methods so participants can work at their own pace.
  • All training can occur at your workplace, at a time that suits you.
  • 100% money-back guarantee if you are not fully satisfied.

Target Training (TT) was established in July 1999 by Louise Targett. After 10 years experience working for shopping centre landlords and tracking the KPIs of retailers both large and small, it was a natural progression in Louise’s career. TT was offered retailers and shopping centres a consulting service to identify gaps in performance and make recommendations for business growth.

TT soon formed an alliance with the Australian Retailers Association and Louise Targett was made responsible for delivering the highly acclaimed “Retailing with the GST” package to retail groups across Australia, prior to the new tax system coming into effect on 1 July 2000. During this time, Louise also developed a series of training manuals and learning guides, focusing on key business issues, which were sold to retail groups as workshop series and seminars.

After a lengthy process and audit by VETAB (Vocational Education Training and Accreditation Board), TT was successful in being recognised as a Registered Training Organisations (RTO) in September 2001.
Approval for funding of traineeships and apprenticeships by the Department of Education and Training followed in 2004, and a partnership forged with the National Retail Association QLD allowing services to be provided ompanies’ clients in NSW and QLD.

TT soon expanded its premises and grew thto both crough word of mouth and good will, securing contracts with some of the top 150 companies including Caltex Australia, Mirvac, Sigma Corporation and AMP Shopping Centres.
In 2005 TT launched a partner model as an ideal strategy to provide national coverage for clients with geographically spread staff. Although e-learning was starting to take off, traditional face-to-face delivery continued to prove higher completion rates and greater staff commitment to learning overall.

By 2010 Target Training established Business Managers and Contractors in all key states and territories in Australia. The qualification offering gradually grew to offer more Business qualifications, Hospitality, Finance and Customer Contact. Establishing quality offices on QLD Sunshine Coast and Gold Coast meant the business could successfully service the entire state.
From 2013 to 2016 the VET industry experienced changes to federal funding budgets, policy changes and the launch of a student loan scheme. These years proved to be the toughest the industry had seen in decades. Many training organisations closed or were bought out by larger entities. The Federal Governments VET FEE HELP student loan scheme failed, costing them billions of dollars and causing more training organisations to close due to unscrupulous behaviour or financial hardship.

Target Training launched Childcare and Aged Care qualifications to its offering during these years, in order to work within growth industries, and as a result of customer enquiry.

By focussing on its core business, and focussing on growth strategies, Target Training has survived the highs and lows of the VET industry. Head Office and all administration, marketing, compliances and financial control remains in our Sydney office with off-site approved contractors operating across most states of Australia. Louise Targett has remained at the helm, with the support of an incredible administration team, high quality industry trainer/assessors, and Business Managers.

With Target Training entering its 20th year of operation, watch this space for more exciting news, qualifications and improvements.



Since cutting her teeth as a shopping centre manager back in the 1990’s, Louise could be considered a successful entrepreneur. She is currently the CEO of Target Training, a successful nationally Registered Training Organisation she commenced in 1999.

Priscilla El-Hazouri

Program Facilitator

With over 10 years within the vocational training industry and experience as a trainer/assessor, coordinator and consultant, Priscilla’s strengths lay within her dynamic delivery, coordination of large groups and exceptional hands-on approach.

Simon Bennett

Program Facilitator

Simon is a highly dynamic vocational trainer and assessor with a focus on corporate management and sales and service teams. Since 2004 Simon has been working in the training space, first with Singapore Airlines, then with the Kaplan Group and private RTO’s.

Venise Damaskos

Program Facilitator

Venise commenced her career in the retail industry, working for large businesses such as Grace Bros, Norman Ross and World 4 Kids. She held roles such as Sales Supervisor, Customer Service Manager and Buying Co-ordinator.

Jodie Duncan

Business Manager and Trainer / Assessor, Adelaide

Jodie comes to us with an exceptionally strong travel industry background, holding various business development, area manager and site manager roles in both the corporate and leisure sectors and winning numerous top salesperson high achiever awards.

Lawrence Gibbs

Program Facilitator

Lawrence worked in the corporate world for 25 years within the banking, finance and telecommunications sectors. Since 2007 Lawrence has been working in the adult education industry as a trainer, life coach and mentor.

James Vial

Program Facilitator

James has worked in the VET sector of Education for the past 8 years. His specialty is client liaison, co-ordination and orchestration of retail programs within the fast food industry.

Ming Little

Program Co-ordinator and Facilitator

Ming comes with 15 years experience in the vocational education and training industry. Ming has worked in numerous roles from project managing, to client liaison, course design, co-ordination and delivery. Ming’s industry specialisation includes business services, children’s services, transport and logistics, retail and hospitality.

Soleil El-Hazouri

Program Facilitator

Soleil has worked within the VET sector of Education for the past 11 years, as a trainer / assessor for both online and face-to-face programs.

During her working life she has co-founded, operated and sold 2 small businesses. In the early 2000 Soleil established and grew an accounting business and then in 2012 for five years Soleil operated a café.

Both businesses giving her the hands-on experience to understand the nuts and bolts of small business operations.

Rishabh Punj

Director of Compliance.

With a strong background in compliance sector and over 5 years of Vocational Education and Training (VET) experience, Rishabh is responsible for dealing with all regulatory requests, quality assurance and ensuring positive relationships with all stakeholders.

His early career began in automotive industry where he quickly moved from technician roles into administration and management. During this time he worked for companies including Toyota Australia, Nissan and Kia. Rishabh studied Automotive for 3 years before switching to Business Management.

Dianne Pepicelli

Program Facilitator

Dianne is a business owner, mentor, and Operations Manager for the Hampshire Cider House in Adelaide.

Dianne comes with a wealth of experience in business and has operated and managed retail stores for one of Australia’s biggest and successful retailers and later her own retail store. Dianne has won awards for her success in business and today still operates an online retail store – Harriett’s. Dianne’s passion and commitment to the program and participants is breath taking. Dianne also offers 1 on 1 life changing mentoring with participants which has been mentioned as being “one of the best parts of the course.”