About

Target Training > About

OUR VISION…

to combine resources, experience and knowledge-sharing processes with innovation and inspiration.

OUR GOAL…

to empower people to understand that with willingness an invincible competitive position is gained, a superior and dominant product offer will be created, and excellence in customer service will result.

OUR MISSION…

to be the leading sales and service training organisation nationally by demonstrating innovation and total commitment in servicing a consumer-focused market.

Target Training is a privately owned Australia-wide training organisation. Established in 1999, the business provides nationally-recognised qualifications in Business, Administration, Retail, Hospitality, Finance, Leadership & Management, Childcare and Aged Care acumens.

The company offers various other services including consulting one-on-one, customised workshops, flexible work-based courses and Mystery Shopping. All programs are planned and executed in conjunction with the relevant industry to facilitate the highest achievable outcomes in terms of participant competencies.

Target Training is flexible with its delivery structure. The training and/or assessing can be structured as self-paced learning workbooks, recognition of prior learning, off-the-job workshops or workplace-based assessments. The team at Target Training have an untarnished reputation across Australia, working with frontline staff through to CEOs, in thousands of businesses, small and large.

Our Speciality

  • 23 years of first-hand experience at business management, training and assessment of staff at all levels of an organisation.
  • 23 years of program design, production and orchestration in line with industry, organisational and individual learner needs.
  • Customised programs to suit many business segments such as government departments, specialist legal firms, jewellery industry, high end fashion/accessories, industrial hardware, general retail, international hotels and aged care.
  • Cost-effective workshop packages for one set price.
  • Results-driven and achievable assessments, offering measurability and staff accountability.
  • Flexible work-based learning methods so participants can work at their own pace.
  • All training can occur at your workplace, at a time that suits you.
  • 100% money-back guarantee if you are not fully satisfied.

Our History

Target Training (TT) was established in July 1999 by Louise Targett. After 10 years experience working for shopping centre landlords and tracking the KPIs of retailers both large and small, it was a natural progression in Louise’s career. TT was offered retailers and shopping centres a consulting service to identify gaps in performance and make recommendations for business growth.

TT soon formed an alliance with the Australian Retailers Association and Louise Targett was made responsible for delivering the highly acclaimed “Retailing with the GST” package to retail groups across Australia, prior to the new tax system coming into effect on 1 July 2000. During this time, Louise also developed a series of training manuals and learning guides, focusing on key business issues, which were sold to retail groups as workshop series and seminars.

After a lengthy process and audit by VETAB (Vocational Education Training and Accreditation Board), TT was successful in being recognised as a Registered Training Organisations (RTO) in September 2001.
Approval for funding of traineeships and apprenticeships by the Department of Education and Training followed in 2004, and a partnership forged with the National Retail Association QLD allowing services to be provided ompanies’ clients in NSW and QLD.

TT soon expanded its premises and grew thto both crough word of mouth and good will, securing contracts with some of the top 150 companies including Caltex Australia, Mirvac, Sigma Corporation and AMP Shopping Centres.
In 2005 TT launched a partner model as an ideal strategy to provide national coverage for clients with geographically spread staff. Although e-learning was starting to take off, traditional face-to-face delivery continued to prove higher completion rates and greater staff commitment to learning overall.

By 2010 Target Training established Business Managers and Contractors in all key states and territories in Australia. The qualification offering gradually grew to offer more Business qualifications, Hospitality, Finance and Customer Contact. Establishing quality offices on QLD Sunshine Coast and Gold Coast meant the business could successfully service the entire state.
From 2013 to 2016 the VET industry experienced changes to federal funding budgets, policy changes and the launch of a student loan scheme. These years proved to be the toughest the industry had seen in decades. Many training organisations closed or were bought out by larger entities. The Federal Governments VET FEE HELP student loan scheme failed, costing them billions of dollars and causing more training organisations to close due to unscrupulous behaviour or financial hardship.

Target Training launched Childcare and Aged Care qualifications to its offering during these years, in order to work within growth industries, and as a result of customer enquiry.

By focussing on its core business, and focussing on growth strategies, Target Training has survived the highs and lows of the VET industry. Head Office and all administration, marketing, compliances and financial control remains in our Sydney office with off-site approved contractors operating across most states of Australia. Louise Targett has remained at the helm, with the support of an incredible administration team, high quality industry trainer/assessors, and Business Managers.

With Target Training entering its 20th year of operation, watch this space for more exciting news, qualifications and improvements.

Our Team

LOUISE TARGETT

CEO

Since cutting her teeth as a shopping centre manager back in the 1990’s, Louise could be considered a successful entrepreneur. She is currently the CEO of Target Training, a successful nationally Registered Training Organisation she commenced in 1999.

[showhide type=”links-1″ more_text=”Read more +” less_text=”Read less -“]She has a wealth of experience having worked with thousands of businesses including some from the top 150 Australian companies. Her work is varied and includes everything from program design and customisation, preparation of proposals, lodgement of tenders, presentations to clients, employment of trainers, orchestration of policies and procedures, contract management and overall people management and business management.

Aligning tailored programs and job descriptions to competency-based qualifications could be considered Louise’s specialty. Louise has also published numerous texts that fall within the business leadership and management domain; and authored hundreds of Australian recognised learning.

Highly respected as an authority on business development, training and organisational turnaround, Louise has advised and trained frontline staff through to CEO’s. On numerous occasions she has also judged prestigious industry awards programs and mentored to students new to the VET industry.

As a professional, Louise has directly impacted the lives of thousands of business managers, business owners and employees throughout Australia, with her business development and training programs, and public speaking engagements.

Louise, a life-long student herself, has created a system of “easy learning” which produces the education, strategies, and momentum for measurable and lasting business development, growth and change.
Her qualifications include:

  • TAE50111 Diploma of Vocational Education and Training
  • TAE50211 Diploma of Training Design and Delivery
  • BSB51107 Diploma of Management
  • BSB51915 Diploma of Leadership and Management
  • Master of Education (Psychology)
  • Graduate Certificate in Marketing

Louise is based at the Target Training head office in Sydney’s Northern suburbs.[/showhide]

Simon Bennett

Program Facilitator

Simon is a highly dynamic vocational trainer and assessor with a focus on corporate management and sales and service teams. Since 2004 Simon has been working in the training space, first with Singapore Airlines, then with the Kaplan Group and private RTO’s.

[showhide type=”links-3″ more_text=”Read more +” less_text=”Read less -“]Simon has a strong focus on implementing cultural and innovative experiences to support strategic and organisational development objectives change. Simon has a natural flair for sales and performance with a view of nurturing and teaching through exciting and memorable experiences.

Simon has achieved:

  • Certificate IV in Business Sales
  • Certificate IV in Customer Contact
  • Diploma of Management
  • TAE40110 Certificate IV in Training and Assessment

Simon is based in Sydney, New South Wales.[/showhide]

Jodie Duncan

Business Manager and Trainer / Assessor, Adelaide

Jodie comes to us with an exceptionally strong travel industry background, holding various business development, area manager and site manager roles in both the corporate and leisure sectors and winning numerous top salesperson high achiever awards.

[showhide type=”links-5″ more_text=”Read more +” less_text=”Read less -“]Jodie commenced her career with Flight Centre more than 20 years ago. In 1999 her training profession was launched. Her role was to provide classroom training for consultants and in-store shop visits with novice consultants, ensuring they were set up for success.

Jodie then went on to hold roles including recruitment manager and state sales manager while always keeping her hand in the training arena.

Since 2008 Jodie has operated the Target Training Adelaide office, managing all client liaison, training / assessment and program customisation requirements.
Jodie’s role included the management and operations of a pub for the purpose of training live hospitality students with real customers. Jodie is also currently working in a secondary school looking after their VET in schools program, specifically being Cert III in Business, Cert, III Micro Business, Cert. III Retail and Cert. III Hospitality; and supervising their work ventures / social enterprises that students work within.

Jodie’s clients are spread across South Australia and within Adelaide predominantly. Her customer care skills are second to none, ensuring her client relations and delivery exceed expectations every time.

More recently, Jodie has achieved her:

TAEASS40110 with TAEASS502 upgrade in 2019
SIR30216 Certificate III in Retail
SIR30616 Certificate III in Hospitality (near completion)

Jodie is based in Adelaide, SA.[/showhide]

Ming Little

Program Co-ordinator and Facilitator

Ming comes with 15 years experience in the vocational education and training industry. Ming has worked in numerous roles from project managing, to client liaison, course design, co-ordination and delivery. Ming’s industry specialisation includes business services, children’s services, transport and logistics, retail and hospitality.

[showhide type=”links-8″ more_text=”Read more +” less_text=”Read less -“]Amongst Ming’s many achievements, are the following:

  • TAE50111 Diploma of Vocational Education and Training
  • TAE50211 Diploma of Training Design and Development
  • BSB51915 Diploma of Leadership and Management
  • Masters of Business Administration (MBA) in Professional Accounting
  • Bachelor of Arts (Honours) in Applied Human Communications

Ming is based in Sydney, New South Wales.

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Soleil El-Hazouri

Program Facilitator

Soleil has worked within the VET sector of Education for the past 11 years, as a trainer / assessor for both online and face-to-face programs.

During her working life she has co-founded, operated and sold 2 small businesses. In the early 2000 Soleil established and grew an accounting business and then in 2012 for five years Soleil operated a café.

Both businesses giving her the hands-on experience to understand the nuts and bolts of small business operations.

[showhide type=”links-9″ more_text=”Read more +” less_text=”Read less -“]Now as a passionate trainer / assessor with extensive experience across the business, hospitality and retail sectors, Soleil is able to demonstrate an unwavering commitment to improving students’ performance through up-skilling, mentoring, coaching and supporting their development as an employees, in line with business goals.

Soleil has achieved numerous qualifications including:

  • TAE40110 Certificate IV in Training and Assessment with 2016 upgrades
  • SIR40316 Certificate IV in Retail Management
  • SIT30616 Certificate III in Hospitality
  • BSB42515 Certificate IV in Small Business Management
  • BSB30115 Certificate III in Business
  • Bachelor of Business

Soleil is based in north west Sydney, NSW.

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Rishabh Punj

Director of Compliance.

With a strong background in compliance sector and over 5 years of Vocational Education and Training (VET) experience, Rishabh is responsible for dealing with all regulatory requests, quality assurance and ensuring positive relationships with all stakeholders.

His early career began in automotive industry where he quickly moved from technician roles into administration and management. During this time he worked for companies including Toyota Australia, Nissan and Kia. Rishabh studied Automotive for 3 years before switching to Business Management.

[showhide type=”links-10″ more_text=”Read more +” less_text=”Read less -“]
The opportunity to move into the training sector came through a management role at a nationally operating RTO. Seeking a new challenge and testing his entrepreneur skills led to the formation of a small RTO under the banner of VIVE in Melbourne. During his time at VIVE he gained an extensive knowledge and in-depth understanding of both National and State regulatory requirements, data security and risk management. He was a part of various successful initial registration and compliance audits.

He became a valued member of the Target Training team in 2017 and expertise in management and compliance, RTO policies and procedures and internal audits.
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Dianne Pepicelli

Program Facilitator

Dianne is a business owner, mentor, and Operations Manager for the Hampshire Cider House in Adelaide.

Dianne comes with a wealth of experience in business and has operated and managed retail stores for one of Australia’s biggest and successful retailers and later her own retail store. Dianne has won awards for her success in business and today still operates an online retail store – Harriett’s. Dianne’s passion and commitment to the program and participants is breath taking. Dianne also offers 1 on 1 life changing mentoring with participants which has been mentioned as being “one of the best parts of the course.”

[showhide type=”links-11″ more_text=”Read more +” less_text=”Read less -“]She has achieved her:

  • TAE40116 Certificate IV in Training and Assessment
  • BSB51915 Diploma of Leadership and Management A (partial completion)
  • BSB51107 Diploma of Management
  • BSB50207 Diploma of Business
  • Certificate III in Hospitality

Dianne is based in Adelaide.

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